Content Guidelines

Last Updated: February 20, 2023

Introduction

We reserve the right to remove any content contributed to MetaHomes by hosts, agents, guests or any other user of the platform (each a “user”) which does not meet the following guidelines. Reviews, review responses, travel notes and any other content submitted by a user (collectively the “contributed content”) are the subjective opinions of the user who posted the content (the “user” or “publisher”). Such content is not the opinion of MetaHomes and is not endorsed by us.

While we encourage all users to post only information that is truthful and accurate, MetaHomes is not a fact finder and cannot be put in a position to determine the legitimacy of contributed content. All users should know that their contributed content could subject them to misrepresentation or defamation claims, which MetaHomes will not moderate or arbitrate.

Content Guidelines

Contributed content must adhere to the (including, but not limited to property details, reviews and responses) Terms and Conditions of the MetaHomes in which such contributed content is posted on as well as the following guidelines:

• A review must be submitted within 60 days of reservation completion.
• Users who post content must have all legal rights to post the content.
• The content must be directly related to its purpose. Examples include:
  • Property listing descriptions must relate to the property.
  • Property listings should not direct guests to third-party websites.
  • Reviews of a property must focus on the experience renting the property.
  • Reviews of an agent must focus on the experience offering service.
• Reviews and responses should not disclose the physical location of the property.
• As all hosts have the ability to change or negotiate the rate accepted for a property, reviews and responses should not disclose the actual rates charged by the host.
• Users cannot post a review or response for the direct purpose of forcing the other party to pay or return funds as that is not beneficial to the community as a whole.
• Users cannot post a content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, harassing or gamble.

Eligibility Guidelines

To submit a review, a guest or host must meet the following requirements:

• The guest or host must be able to provide satisfactory evidence of the stay or the booking, including:
  • Possessing a reservation information from MetaHomes;
  • The guest arrived and had to stay at an alternative property due to unforeseen circumstances.
• Hosts may not review a property that he or she owns or manages and guests may not review themselves.
• All users submitting a review must also be able to validate his or her identity or email upon submission.

Additional Information

• MetaHomes Customer support is unable to edit reviews on a user’s behalf. A user may contact Customer Support to remove their published review.
• In the event of legal action pertaining to contributed content, we will remove the relevant contributed content only upon receipt of a final Court Order demanding removal.