Last Updated: February 20, 2023
This Privacy Statement（referred to herein as “statement”）explains how we collect, use, and disclose data when you use our platform and associated services, your rights in determining what we do with the information that we collect or hold about you and tells you how to contact us.
This statement: (i) applies only to MetaHomes and not to websites or applications of any other companies or organizations; and (ii) specifically addresses our obligations pursuant to the law of the United Arab Emirates.
The ways of personal information we collected
When you create an account on MetaHomes, or reserve, book, rent or sell a property using MetaHomes, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable. We also receive information from affiliated companies within Metaworld, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.
Sharing your personal information
Your personal information may be shared to help you book your travel, reserve to see, buy a home, rent, sell and manage your property, assist with your reservation, communicate with you (including when we send information on products and services or enable you to communicate with guests/hosts/agents), and comply with the law. The Privacy Statement below details how personal information is shared.
Your rights and choices
You can exercise your data protection rights in various ways. For example, you can opt out of marketing by turn off notification in your account setting or contacting our customer service. Our Privacy Statement has more information about the options and data protection rights and choices available to you.
You can contact us as described in the “Contact Us” section below to ask questions about how we handle your personal information or make requests about your personal information.
When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:
When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes: device identification data, device specific settings and performance data, usage data (such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app) and other technical information.
Permissions for Location-Based Services:
Depending on your device’s settings and permissions, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or platform to enable certain location-based services available (for example, locating available lodging closest to you), even when you are not using the MetaHomes. You can log off or change your mobile device’s settings.
We use your personal information for various purposes described below, which depend on the services you use on MetaHomes.
Lawful bases for processing:
We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g., manage your booking/reservation/property, process payments, or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below), or (iii) where we have your consent to do so (e.g., sending you communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Certain countries and regions allow us to process personal information
on the basis of legitimate interests. If we collect and use your
personal information in reliance on our legitimate interests (or the
legitimate interests of any third-party), this interest will typically
be to operate or improve our platform and communicate with you as
necessary to provide our services to you, for security verification
purposes when you contact us, to respond to your queries, undertaking
marketing, or for the purposes of potentially detecting or preventing
We may in some cases use automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity on MetaHomes. If the relevant automated process detects that you pose a fraud risk, this may affect your ability to book/reserve on MetaHomes. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your Rights and Choices section below.
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.
In order to ensure the stable operation and function realization of our platform, and provide you with more services and functions, SDKS of authorized partners or other similar applications will be embedded in our applications. We will carry out strict security tests on the Application Program Interface (API) and Software Development Kit (SDK) used by authorized partners to obtain relevant information, and agree with authorized partners on strict data protection measures, and make them handle personal information in accordance with this Policy and any other relevant confidentiality and security measures. Unless authorized partners individually obtain your consent.
You can view the third-party SDK we link to here .
You have certain rights and choices with respect to your personal information, as described below:
Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by country and region and may include the ability to: request a copy of your personal information, request information about the purpose of the processing activities, delete your personal information, object to our use or disclosure of your personal information, restrict the processing of your personal information, opt-out of the sale of your personal information, port your personal information.
For questions about privacy, your rights and choices, and in order to make a request to amend or update your information, or to inquire about deletion, please contact us via the options provided in the Contact Us section at the bottom of this Statement.
In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve your concern. You may submit your request to us using the information in the Contact Us section, below. We respond to all requests we receive from individuals wanting to exercise their personal data protection rights.
The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.
Metaworld and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.
We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Statement. For example, we require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider.
We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect, although it cannot guarantee absolute security. We use appropriate commercial systems and procedures to protect the personal data you submit. We also apply security programs and various technical and physical restrictions when accessing and using personal data on our servers. Only authorized personnel are allowed to use personal data in the course of their work.
We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.
The criteria we use to determine our retention periods include:
If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal handling practices, please email us to: firstname.lastname@example.org
Updates to Statement
We may update this Statement from time to time. If it is a great and important update, we will contact you about it. You can see when this Privacy Statement was last updated by checking the “Last Updated” date displayed at the top of this Statement.