Terms and Conditions : Platform Guidelines

MetaHomes Terms and Conditions

Effective Date: September 2026

WHO WE ARE AND HOW TO CONTACT US

MetaHomes refers to the project branded and operated by Metaworld Technology FZ-LLC (“we”, “us”, “our”, the “Company”), including all associated trademarks, logos, service marks, brand names, and intellectual property rights related thereto.

Our mailing address is at Office 201, Building 4, Dubai Out Source Zone, Dubai

To contact us about these Terms and Conditions or anything else relating to your use of this Platform, please email support@metahomes.net.

DEFINITIONS

“Platform” or “MetaHomes Platform” refers to the MetaHomes Online Platform, website (including its website https://www.metahomes.net/, blog.metahomes.net, and all sub-domains), mobile applications, services, and any related technologies, as well as any marketing materials, promotional content, and proprietary data that are owned or licensed by the Company. The Platform currently operates as a free listing service, enabling Real Estate Professionals and Merchants, (“Users”) to list their properties and services for End-Users seeking to acquire them. All listings must comply with applicable legal requirements in order to be accepted and displayed on the Platform. While listing on the Platform is free, any payments made through the Platform by End-Users for services will be subject to a Service Fee and Platform Fee (if applicable), which will be payable by the relevant Merchant. The Platform reserves the right to determine and update the applicable fees from time to time;

“MetaHomes Life Services Platform” refers to a specific category of services available on the Platform, provided by Merchants who can list their services on the Platform. MetaHomes Life services are offered in addition to the property listings and facilitate a comprehensive experience for End-Users within the Platform. These services include, but are not limited to, cleaning and maintenance services, tour and activity booking, pest control services and pet grooming services;

“Real Estate Professional” refers to any individual or legal entity utilizing the Platform to advertise or list properties for sale or rent, including, but not limited to, property owners, property managers, real estate developers, real estate agents and/or brokers or brokerage companies;

“Merchant” may refer to any service providers who are individuals or legal entities providing services through the MetaHomes Life Services Platform;

“Party” or “Parties” refers to either the Company or the Real Estate Professional or the Company and the Merchant or the User and the End-User;

“You”, “Your” or the “User” refers to any Real Estate Professional or Merchant;

“End-User” refers to any individual or legal entity, such as guests, customers, renters, or buyers, who access or utilize the Platform to browse, inquire about, or book properties for sale or rent. This includes individuals who engage with services listed under MetaHomes Life Services through the Platform. Essentially, an End-User is anyone who interacts with the Platform to obtain information, make bookings, access information or rent or buy property or access and obtain supplementary services provided through the Platform;

“Real Estate Property” for the purpose of these Terms, refers to land, buildings and properties (residential and commercial spaces) which are listed on the Platform for the purpose of buying, selling and/or renting (short-term and long-term rentals);

"Total Customer Payment" refers to the total amount (inclusive of all applicable VAT) paid by an End-User for a service offered by Merchants through the MetaHomes Life Services Platform;

"Base Sale Amount (Excl. VAT)" refers to the Total Customer Payment excluding the 5% VAT component;

"Service Fee" refers to 13% of the Base Sale Amount charged by the Company as a service fee. In other words, it is the amount which is deducted from the Total Customer Payment and borne by the Merchant;

“Platform Fee” refers to the fee charged by the Company when an End-User is eligible for a refund. This fee is deducted from the Total Customer Payment in accordance with the terms set out in the Platform’s Cancellation and Refund Policy;

“Merchant Net Amount” refers to the final pay out the Merchant receives. This is the value payable to the Merchant after the (a) the Service Fee, (b) any applicable Platform Fee, and (c) any other charges or adjustments as set out in these Terms and Conditions or the applicable Merchant Agreement are deducted from the Total Customer Payment;

“Content” means any and all content in respect of (i) a Listing, including, but not limited to, details such as photographs, images, videos, prices, amenities, distances, plans etc.; (ii) your details, including the photographs and details of your employees, contractors, licensed agents and/or brokers; and (iii) your Intellectual Property Rights;

“Listing” means the Content displayed on the Platform in respect of a Real Estate Property by a Real Estate Professional, or services displayed by a Merchant. Listings are currently free of charge, subject to the requirements that the Real Estate Professional or Merchant complies with all applicable legal and regulatory requirements in order for the Listing to be accepted on the Platform;

“Listing Term” means the period during which your Listing will be displayed on our Platform;

“User ID” is a unique identifier, often a username or number (or a combination of both), used by the Platform to distinguish and track a specific User’s or End-User’s account and activity;

“Applicable Law(s)” refers to any and all laws, regulations, rules, directives, and guidelines enforced by governmental, regulatory, or judicial authorities within the United Arab Emirates. These legal requirements are binding upon the parties engaged under these Terms and are subject to change as they may be amended or updated periodically;

“Data Protection Laws” means those laws applicable to the collection and processing of personal data in applicable jurisdictions;

“Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, trade names, logos, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world;

“Confidential Information” refers to non-public, sensitive data shared under an expectation of privacy, often with commercial value or strategic importance, that a disclosing party seeks to protect from unauthorized use or disclosure;

“Property Management Contract” refers to an agreement that a Real Estate Professional may enter into with the landlord of a Real Estate property;

“Merchant Agreement” refers to an agreement which establishes the legal framework by which the Merchant will offer its services through the MetaHomes Life Services Platform;

“Cancellation and Refund Policy” refers to the Cancellation and Refund Policy available at https://www.metahomes.net/refund-policy;

“Privacy Policy” refers to the Privacy Policy available at https://www.metahomes.net/privacy-statement.

BY USING THE PLATFORM, YOU ACCEPT THESE TERMS AND CONDITIONS

By using or accessing the Platform, you or the End-User agree and confirm that you have read, understood, and accept these terms and conditions (“Terms”) thoroughly as the Terms which govern your and the End-User’s access to and use of the Platform and the service, and you agree to comply with them. If you do not accept or agree to comply with these Terms and be bound by them, you may close your MetaHomes account at any time and no longer access or use the services.

Real Estate Professionals are subject to these standard Platform Terms. Merchants, however, are bound by both the specific provisions of their Merchant Agreement and the general Platform Terms.

WE MAKE CHANGES TO THESE TERMS AND CONDITIONS

We amend these Terms from time to time. Every time you or an End-User wish to use the Platform, please read these Terms carefully, as they contain important information about legal rights and the limitations of those rights, as well as information about applicable law and dispute resolution. If you or an End-User do not fully agree to these Terms and any other terms and conditions listed in our Platform, you or an End-User are not authorized to access or otherwise use the Platform. Please check these Terms to ensure you understand the Terms that apply at that time. These Terms were most recently updated in [September 2026].

WE MAY MAKE CHANGES TO THE PLATFORM

We may change the way the Platform operates and/or change any Content from time to time without notice to you or an End-User. This could be, for example, to reflect changes to the features and functionalities of the Platform, the state of current technology, or market practice, Applicable Law and/or our business priorities.

WE MAY SUSPEND OR WITHDRAW THE PLATFORM

The Company does not guarantee that the Platform, or any Listing, will always be available, free of charge, or generally accessible to all Users. The Company may suspend, withdraw, or restrict access to all or any part of the Platform at any time for business, operational, or other reasons.

The Company reserves the right, at its sole discretion, to modify the terms of Listings, including introducing fees or changing the current free listing structure Any such modifications will take effect upon providing thirty (30) days prior written notice to Users, followed by the execution of a signed agreement. Users are responsible for periodically reviewing the Platform for any updates or changes to the listing Terms.

YOUR PRIVACY

Please refer to our Privacy Policy to understand how we collect, process and share yours or an End-Users personal data in relation to your use of the Platform. Please read these Terms carefully, as they contain important information about legal rights and the limitations of those rights, as well as information about applicable law and dispute jurisdiction. If you do not fully agree to these Terms and/ or any other terms and conditions available on the Platform, you are not authorized to access or otherwise use the Platform. If you wish to terminate these Terms, you may close your MetaHomes account at any time and no longer access or use the services.

ELIGIBILITY CRITERIA

Users and End-Users are not authorized to use the Platform unless the following eligibility criteria are met. By using the Platform, Users and End-Users agree and confirm they are:

Not a minor under the age of 18;

At least 18 years of age (or older, subject to the applicable jurisdiction) and have the legal capacity to enter into binding contracts;

If registering as a business entity, the User and End-User represent and guarantee that they have the authority to bind the entity to these Terms;

If the User and End-User are acting on behalf of a third party or another entity, they confirm they have the proper authorization to do so.

RESPONSIBILITIES

Users and End-Users should ensure that they understand and comply with all applicable Terms;

Users must comply and continue to comply; with any guidelines we issue from time to time and any Listing requirements defined by us;

Users must act responsibly when using the Platform and engaging in transactions related to property listings, rentals, sales or listing of its services;

Users and End-Users are responsible for maintaining the confidentiality of their account;

Users and End-Users are responsible for adhering to all Applicable Laws while using and engaging in any transactions on the Platform. This includes, but is not restricted to, compliance with any laws relevant to the use of services offered through the Platform;

The User acknowledges and agrees that the Company does not make any guarantee whatsoever that the provision of any services by the Company or Listings made by the User will reach the latter’s intended audience, result in any minimum number of leads and/or otherwise be successful;

The User is responsible for, and must pay the cost of, all telecommunications and internet access charges incurred when using our Platform;

The User is responsible for the security and integrity of its own Content and data generally;

Users agree to promptly notify the Company of any changes to their information, documents, licenses, permits, Listings, or contact details, including, but not limited to, Real Estate Property details, availability, and other relevant information;

It is the User’s responsibility to inform the Company of expired documents, including, but not limited to, permits and licenses, and to submit valid replacements fifteen (15) working days prior to its expiry.

LIMITED LICENSE TO USE METAHOMES

Subject to the continued compliance with these Terms, the Company grants Users and End-Users a limited, revocable, non-exclusive license to access and use the Platform, including its content and services, solely for the following purposes:

Listing a property for sale, rent, or other services;

Searching for properties, researching, or inquiring about purchasing properties;

Purchasing or inquiring about any products or services offered on the Platform;

Participating in interactive areas, forums, or communication channels hosted on the Platform;

Engaging in any other activities expressly stated as permissible on the Platform.

Any use of the Platform that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited.

UNAUTHORIZED USE OF METAHOMES

The license to use the Platform only extends to the specific Users and End-Users described in these Terms.

Unauthorized use of the Platform includes, but are not limited to, the following:

The right to collect, aggregate, copy, scrape, duplicate, display, or create derivative uses of the Platform;

The use of data mining, robots, spiders, or similar data extraction tools, unless explicitly authorized by the Company in writing;

Unless however, they are general-purpose internet search engines that gather information solely for the purpose of displaying hyperlinks to the Platform. These search engines must operate from a stable IP address or range of IP addresses, use an easily identifiable agent, and comply with our robots.txt file. This exception does not apply to websites or search engines that provide classified listings, property rental/sales advertisements, or similar services that compete with MetaHomes, including any service operating in the property rental/sales sector;

Any commercial use of the Platform or its content, other than by Real Estate Professionals/ Merchants in good standing or those licensed to use the software of the Platform;

Using the Platform or its tools for booking or soliciting rental/ sale transactions for properties not listed on the Platform;

Copying, reproducing, uploading, posting, displaying, republishing, distributing, or transmitting any content from the Platform in any form;

Reproducing any portion of the Platform on your platform, using framing techniques or mirroring any content;

Deep linking to any portion of the Platform without our express written permission;

Modifying, translating, or creating derivative works from any Content or part of the Platform;

Reverse engineering any part of the Platform;

Selling, offering for sale, transferring, or licensing any portion of the Platform to third parties;

Posting or transmitting false, fraudulent, or misleading information, or engaging in any activity under false pretenses, such as phishing;

Posting or transmitting unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, sexually explicit, pornographic, or profane material;

Posting any reviews that are intended to harm the Company's reputation or defame any of its employees;

Violating the intellectual property rights of MetaHomes or third parties, including copyright, trademark, or patent infringement;

Using the Platform in any way that negatively impacts the Platform's performance or functionality;

Users and End-Users must not use the Platform in any unlawful manner or for any unlawful purpose;

Users and End-Users must not impersonate any other person while using the Platform;

Real Estate Professionals and Merchants must not use the Platform to generate unsolicited advertisements or spam;

Users and End-Users must not reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purpose all or any portion of the Platform or any Content;

Users and End-Users must not use manual methods or any software, devices, scripts, robots or any other means or processes (including so-called ‘spiders’, ‘bots’ and ‘crawlers’) to scrape the Platform and/or its Content, or otherwise create or compile (in single or multiple downloads) a collection, compilation, database or directory from the Platform or its Content, or bypass or seek to bypass any robot exclusion headers we may implement;

Users and End-Users must not reverse-engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform and/or its Content.

We will report any breach of the restrictions listed above to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. If you are aware of, or experience, any Content, activity, or communication through or in connection with the Platform that appears to be in violation of the above restrictions or any other provision of these Terms however, we ask that you please inform us by contacting us as set forth under “Contact Us” below.

COPYRIGHT NOTICE OF METAHOMES

MetaHomes, including its name, logo, and all Content, materials, and information on the Platform, are protected by copyright, trademark, and other Applicable Laws. The MetaHomes logo and associated marks are used under a valid license agreement and are the property of the Company. All rights are reserved.

By accessing and using the Platform, you acknowledge that MetaHomes, its trademarks, and all Content and materials provided on the Platform are the exclusive property of the Company, its affiliates, or licensors, and you agree to abide by any and all copyright, trademark, and intellectual property rights related to them.

Copying, storing, modifying, displaying, distributing, or otherwise using MetaHomes, its name, logo, or any Content on the Platform for any commercial purpose, other than in accordance with a valid Listing, is expressly prohibited without prior written permission from the Company or the respective rights holders.

You agree not to infringe upon the intellectual property rights of MetaHomes, and you acknowledge that the rights to all Content and materials on the Platform, unless otherwise noted, are owned by the Company or third-party licensors.

We respect the intellectual property rights of others. The Company does not permit, condone, or tolerate the posting of Content on the Platform that infringes the copyright or intellectual property rights of any third party. If you become aware of or suspect any copyright infringement on the Platform, please notify us in accordance with the terms mentioned herein. In appropriate circumstances, the Company will terminate the accounts of the Users who infringe copyrights.

USAGE AND PROTECTION OF DATA

We value and prioritize your privacy. For further details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

When you provide your email address, name, contact information, or any other personal data or documents in connection with your use of the Platform or any services, features, or tools provided by the Company, you agree to allow the Platform and its affiliated websites to collect and store your personal data in our user database. This may include details of User and End-User, but is not limited to, your name, email address, and any other information you provide to us during registration or usage. By submitting such information, you consent to receive promotional communications, updates, or newsletters from the Platform or its affiliated websites. You may choose to opt-out of receiving such communications at any time by following the unsubscribe instructions provided in such emails or by contacting us directly.

The Company adheres to strong privacy practices to safeguard your personal information. You agree that we may access and use your User-Generated Content (as defined in section 16) in accordance with these Terms and our Privacy Policy. We further agree that we will disclose your personal information only as necessary to comply with legal obligations, protect our rights, or as otherwise set forth in our Privacy Policy.

You have the right to request access, correction, or deletion of your personal data held by the Company in accordance with applicable data protection laws. If you wish to exercise these rights or if you have any questions regarding how your data is handled, please contact us as specified in the "Contact Us" section.

IDENTITY VERIFICATION

User verification on the internet is inherently challenging, and the Company cannot and does not guarantee the identity of any individual User. While we provide tools for communication between End-Users, Real Estate Professionals and Merchants via the Platform, these tools do not guarantee the accuracy of the User’s identity. We strongly encourage End-Users to exercise caution and verify the identity of individuals with whom they are interacting on the Platform.

We recommend that End-Users take additional reasonable measures to verify the identity of other parties. For End-Users, this includes confirming the Real Estate Property and relevant details of your booking or proposed rental or purchase. We encourage thorough communication, review of property Listings, and possibly independent verification of information before proceeding with any transactions.

Both Users and End-Users are required to create an account, which includes establishing a unique User ID and password, to access and utilize the Platform.

You are solely responsible for maintaining the confidentiality of your Platform’s account credentials, including your User ID and password. By agreeing to these Terms, you undertake to:

Keep your account password and User ID secure and confidential and share it only with authorized individuals;

Should you forget your password, you may initiate a password reset through the Platform's designated process;

Instruct any person to whom you provide your credentials not to disclose it to any unauthorized person;

You acknowledge that if you choose to share your credentials, you do so at your own risk, and that the Company shall not be liable for any loss, damage, or unauthorized access resulting from such disclosure;

Notify the Company immediately if you suspect any unauthorized access to your MetaHomes account or your email account and promptly select a new password and User ID;

Notify the Company immediately if you are contacted by any individual or entity requesting your account details, User ID, or password.

If the Company suspects any unauthorized access to your account, we reserve the right to request that you promptly change your User ID and password. You agree to cooperate with the Company in taking reasonable actions to secure your account, including complying with any other security measures or instructions we may require.

We discourage you from sharing your User ID and password with any third party. However, if you choose to share your credentials or fail to secure your account details, you are responsible for any and all actions performed through your account, including unauthorized or fraudulent transactions. This includes transactions that you did not intend or authorize.

Users and End-Users acknowledge and agree that neither the Company nor its affiliates will be liable for any unauthorized transactions made using your account credentials. You understand that if your account or email credentials are used without your authorization, you may be liable to both the Company and other Users for any resulting damages, losses, or legal actions.

The Company reserves the right to suspend, cancel, or deactivate your account or Listing at any time, with or without notice, if we reasonably suspect that your account is being used in an unauthorized, fraudulent, or unlawful manner. This action may be taken at our sole discretion and without prior notification to you.

COMMUNICATIONS BETWEEN USERS AND END-USERS

You agree that any personal information you obtain directly or indirectly from another User or End-User via the Platform, or through any related communication, transaction, or software on the Platform, is strictly for the purpose of facilitating communication relevant to the Listings listed on the Platform. Such communication may include, but is not restricted to, inquiries about Real Estate Properties, booking arrangements, or any necessary correspondence for financial transactions. A User may not use this information for unsolicited commercial messages or for any unlawful purpose without the express permission of the End-User from whom the information was obtained.

Users agree that, in all cases, if you collect or store personal information about End-Users (such as email addresses or phone numbers), you must provide them with a way to opt-out or remove their information from your address book, database, or records. Under no circumstances may you disclose any personal information about another User or End-User to third parties, unless explicitly authorized by the User or End-User in accordance with these Terms.

The Company has a zero-tolerance policy toward spam or unsolicited communications. As a platform, we are committed to actively monitoring and enforcing this policy. You are not permitted to add any End-User, whether they have rented or purchased a Real Estate Property from you or not, to your mailing list (email or physical mail) without their explicit consent. Users are also prohibited from using the Platform to send spam, unsolicited commercial messages, or any form of mass marketing that violates these Terms.

If we become aware that a User is attempting to solicit or contact other Users or End-Users by obtaining their personal information (such as email addresses or phone numbers) from the Platform without consent, we reserve the right to report their behavior to the relevant authorities. Please be aware that violations of UAE Cybercrimes Law may lead to legal action taken against you resulting in severe penalties, including imprisonment.

USER-GENERATED CONTENT

The Company does not undertake any obligation to pre-screen, review, or monitor Content submitted by Users, including, but not limited to, Real Estate Property Listings, Real Estate Property reviews, feedback on agents, or any other content provided by Users or third parties on behalf of Users (collectively, “User-Generated Content"). The Company does not guarantee the accuracy, completeness, or reliability of such User-Generated Content and expressly disclaims any responsibility for it.

Users are solely responsible for the Content they post or provide on the Platform. They agree that they will exercise caution and due diligence in uploading, sharing, or submitting any Content. The Company disclaims any and all liability for the accuracy, ownership, or authorization of any Content posted by Users. It is your responsibility to ensure that you have all the necessary rights, permissions, and licenses/permits/NOCs to use, post, and share the Content on the Platform. The Company does not assume any liability for any claims arising from the use or misuse of User-Generated Content, including copyright infringement or other violations of third-party rights.

While the Company does not have a general obligation to monitor User-Generated Content, it reserves the right to review, monitor, and remove any Content that violates these Terms, or is deemed inappropriate, misleading, or otherwise unsuitable, at the Company’s sole discretion.

In the event that any User-Generated Content is flagged by a User or End-User or brought to the Company’s attention through any other means, we reserve the right to investigate and remove such Content if it is found to breach these Terms or any Applicable Laws, as determined by the Company at its sole discretion.

The Company may, at its discretion, make non-substantive edits to User-Generated Content solely for compliance with formatting guidelines or to ensure adherence to the Platform’s Content standards. This may include, but is not limited to, modifications related to translations, layout, or minor corrections to improve clarity or consistency.

By submitting User-Generated Content, you represent and warrant that you have the necessary legal rights to the Content and that the Content does not infringe on the intellectual property rights, privacy rights, or any other rights of any third party. You further warrant that such Content complies with all Applicable Laws and does not violate any of the prohibitions set forth in these Terms.

Specifically, you agree that your User-Generated Content will not:

Infringe the intellectual property rights of MetaHomes and others, including, but not limited to, copyright, trademark, or rights of publicity, or violate any applicable law;

Contain personal or confidential information of any third party, including identifying information such as email addresses, phone numbers, or any information that could be used to contact another individual without their consent;

Include unsolicited advertisements, promotional materials, political campaigns, or other types of solicitation;

Be unrelated to the specific purpose of the Platform, including, but not limited to, the listing, renting, or selling of properties, or the provision of vacation rental services;

Contain false, misleading, defamatory, libelous, obscene, vulgar, harassing, threatening, or offensive material, or any content that promotes illegal activity or violates any other applicable laws or regulations;

Misrepresent your relationship with any person or entity, including the Company, or impersonate any person or entity;

Introduce harmful software, viruses, or any other malicious code that could damage or interfere with the operation of the Platform or other Users' devices or systems.

Users, whether acting as Real Estate Professionals or Merchants, are solely responsible for the accuracy, legality, and completeness of the Real Estate Property Listings or Listings of their services they submit to the Company. The Company expressly disclaims any liability for inaccuracies or disputes arising from Real Estate Property Listings, reviews, or any possible breach of contract that may occur between a User and an End-User.

Real Estate Professionals are responsible for ensuring that the information they provide about their Real Estate Properties, including, but not limited to, pricing, location, availability, and amenities are accurate and up to date. The Company does not verify or guarantee the accuracy of any Real Estate Property Listing Content submitted by them.

The Company makes no representations or warranties regarding the accuracy, completeness, or timeliness of Real Estate Property Listings, reviews, or other Content available on the Platform. All End-Users are encouraged to independently verify the details of any Real Estate Property before making a purchase or rental commitment.

The Company may, at its discretion, modify Real Estate Property descriptions or geographic identifiers used to categorize and display Listings on the Platform. Such changes may be made without notice and may affect the location or description of listed Real Estate Properties.

Notwithstanding the above, the Company assumes no responsibility for verifying the Content or location of any Real Estate Property Listing, and Users are solely responsible for maintaining accurate Real Estate Property details. End-Users are advised to confirm any details related to a Listing, including location, amenities, and availability, prior to making a reservation.

All other User-Generated Content on the Platform, including reviews, comments, and feedback, is the sole responsibility of the User who contributed it. The Company disclaims any liability for such Content and does not endorse or guarantee the accuracy or completeness of any User-Generated Content.

By submitting User-Generated Content, you represent and warrant that you either own the Content or have obtained all necessary rights and permissions to submit such Content. The Company reserves the right to request proof of ownership or permission and may refuse to post or remove any Content if such proof is deemed insufficient by the Company at its sole discretion.

By submitting Content to the Company, you grant the Company and its affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, display, and otherwise exploit the Content in any manner, including for promotional purposes. This license includes the right to sublicense the Content to third parties.

Notwithstanding the above, upon the expiration or termination of a Real Estate Property Listing, the Platform will no longer display any User-Generated Content associated with that Listing.

The Company reserves the right to assist Users in protecting their User-Generated Content, including, but not limited to, providing support in claims for copyright infringement or seeking injunctive relief to prevent the unauthorized use of such Content by third parties. While the Company does not assume responsibility for taking legal action on behalf of Users, we will, upon request, cooperate with Users and assist them in enforcing their rights regarding the unauthorized use or distribution of their User-Generated Content.

You acknowledge and agree that the Company may sublicense the rights granted to it under these Terms to third-party service providers or affiliates for the purpose of promoting or distributing User-Generated Content.

To the extent permitted by law, you waive any moral rights or other rights of attribution or integrity in the User-Generated Content submitted to the Company and consent to the use, modification, and exploitation of such Content in any manner by the Company or its affiliates.

TERMINATION OF LISTINGS AND OTHER REMEDIES

The Company reserves the right to limit or immediately terminate a User’s use of the Platform, restrict the visibility of their Listings, or remove their Listings entirely under the following circumstances without notice:

If a User submits inappropriate, illegal, or misleading material;

If a User violates local rental, sale, or other relevant laws and regulations;

If a User fails to comply with any Terms;

If a User’s actions negatively impact the Platform or its community;

If a User misuses the Platform or system, including engaging in fraudulent activity.

Additionally, termination of Listings may occur in the following circumstances:

As the Platform is directly integrated with the Dubai Land Department (DLD) trakheesi and Abu Dhabi Real Estate Centre (ADREC) madhmoun system, our Platform system runs a daily check to automatically validate Dubai Real Estate Property Listings. If a permit has expired, the respective Real Estate Property is flagged and moved to the “invalid DLD” section, after which it is unpublished from the Platform.

When uploading or updating Listings, we manually verify the permit and Listings while valid permits are approved, invalid ones are rejected. When a Listing is marked as “sold”, we proceed to move it to this section. Since we rely on the trakheesi system, if the permit reflects that the property is no longer available or has been sold, we promptly unpublish it.

If the Company receives a complaint or identifies conduct that violates the Platform's standards, it may result in the immediate removal of the Listing or termination of a booking, without prior notice to the User. Examples include, but are not limited to:

Double-booking a Real Estate Property or engaging in unfair or deceptive practices;

Suspecting that the User’s payment-related practices are not secure, legal, or compliant;

Receiving complaints that the User’s Content infringes the rights of a third party (e.g., intellectual property infringement);

In instances where a Merchant declines to provide services for two or more recurring bookings without a valid, reasonable justification.

If a User engages in abusive, offensive, or inappropriate behavior towards any employee or representative of the Company, the Company reserves the right to immediately remove the User’s Listing or booking, without a refund (if applicable).

In addition to terminating or removing Listings, the Company reserves the right to take other actions in response to any violation of these Terms, including but not limited to:

Removing a Listing from search results;

Marking the User as a “non-authenticated user”;

Removing or modifying information that may be misleading or false.

The Real Estate Professional has the right to deactivate it’s account in the case of its liquidation or business shut down, by providing to the Company all liquidation documentation (including any required document/s from the Real Estate Regulation Authority (RERA)).

SERVICE FEE PAYABLE BY END-USERS

The Company charges a Service Fee for the services provided by Merchants. This fee and the specific details of the Service Fee, including its application and payment terms, will be outlined in these Terms or Merchant Agreement and further described in the Cancellation and Refund Policy.

The Service Fee, for Merchants, is included in the payments made by End-Users who rent holiday homes or purchase other services through the MetaHomes Life Services Platform. The Company will provide the payment processing facility through the Platform and deduct the Service Fee which includes, but is not limited to, the payment gateway fee, Platform maintenance, and other related services.

If a payment is subject to a chargeback, reversal, or claw back, the Company reserves the right to refund the full amount plus any related fees from the Merchant. This recovery may be executed by deducting the total from future payouts or through other collection methods.

Depending on the applicable laws in the jurisdiction of the Merchant or End-User, VAT may be applied to the Service Fee. The exact Service Fee amount will be displayed to End-Users at the time of booking. The Service Fee will be charged once the End-User confirms the reservation.

The Merchant agrees not to encourage, facilitate, or advise End-Users in any manner to circumvent, evade, or avoid the Service Fee charged by the Company.

SOCIAL MEDIA OR THIRD-PARTY WEBSITES

The Company may, from time to time, initiate collaborations and promotional activities that involve leveraging or integrating with the User’s publicly available social media content and profiles. The User agrees to participate in such collaborations upon mutual written consent.

If any social media content is misclassified as public, inaccurate, or otherwise disagrees with your preferences, you agree to work directly with the relevant social media profile to make changes or resolve any disputes. You acknowledge that the Company will not be responsible for providing recourse in such cases.

The Platform may contain links and pointers to other internet sites, resources, and sponsors. Links to and from the Platform to other third-party sites, maintained by third parties, do not constitute an endorsement by the Company of any third parties or the contents thereof.

The Platform may also provide tools to allow interaction between the Platform and a third-party site, such as a social media site. However, the Company is not responsible for any third-party sites or resources.

You agree to use such third-party websites and resources at your own risk. We recommend that you review the terms, conditions, and privacy policies of any third-party websites and applications before using them.

TRANSLATIONS AND MAPS

If any User-Generated Content, including, but not limited to, Listings or descriptions provided by Users, is translated for display on the Platform or any affiliate site of the Company, we do not guarantee the accuracy, completeness, or quality of such translation. The User is solely responsible for reviewing, verifying, and ensuring the accuracy of any translated Content.

Maps displayed on the Platform, provided by mapbox, are subject to the terms and conditions of mapbox, which can be found at: https://www.mapbox.com/legal/tos.

21. IDEAS AND FEEDBACK

Users may submit ideas, suggestions, or feedback related to the Platform, including, but not limited to, ideas for new or improved products, technologies, website or tool enhancements, marketing plans, or new product names. While the Company is under no obligation to review, consider, or act upon any submissions provided by Users, we may, at our discretion, take them into consideration.

If you choose to submit any ideas, original creative works, suggestions, or other materials (collectively, "Submissions"), the following terms will apply, regardless of the form or medium through which such Submissions are made.

These Terms are intended to prevent any misunderstandings or disputes in the event that any part of the Company' business, such as our products, platforms, websites, apps, technologies, or marketing strategies, appears similar to your Submissions.

By submitting any Submissions, you agree that:

Your Submission and its Contents will automatically become the exclusive property of the Company, without any compensation to you.

The Company has the right to use, modify, distribute, or otherwise exploit any Submission and its Contents for any purpose, in any manner, and without any further obligation to you.

There is no obligation for the Company to review or respond to any Submission.

The Company is not obligated to keep any Submission confidential.

AI-POWERED PLATFORM AND SOFTWARE SERVICES

The Company provides an AI-powered Platform which uses artificial intelligence algorithms to provide an efficient property search, recommendation, and booking service for End-Users. All AI-driven tools, software, and technologies used on the Platform are the intellectual property of the Company, its affiliates, or identified third-party licensors. All rights to such software are reserved.

The Company grants Users, and End-Users a limited, personal, non-transferable, non-exclusive license to use the AI-powered Platform and services for the purposes specified in accordance with these Terms. This license is granted only for personal, non-commercial use and may not be used for any other purpose without the express written consent of the Company or applicable third-party licensors.

The AI-powered services, including, but not limited to, the Listings on the Platform, recommendations, and booking systems, are provided "as is" and are warranted only in accordance with any additional license agreement, if applicable. Copying, reproducing, modifying, distributing, or creating derivative works based on the AI-powered software or services is strictly prohibited unless expressly authorized.

You agree not to reverse engineer, decompile, disassemble, or attempt to discover the underlying source code of the AI algorithms or any other proprietary software associated with the Platform, except to the extent permitted by Applicable Law.

The Company reserves the right to update, modify, or discontinue the AI-driven services, software, or any features on the Platform at its discretion. Any updates or changes to the Platform will be governed by these Terms unless specifically stated otherwise. Users acknowledge that any Real Estate Property Listings or other related services submitted to the Company may be processed and displayed using AI algorithms, and it is the User’s responsibility to ensure that their Listings and/or associated Content are accurate and up to date.

TERMS GOVERNING REAL ESTATE PROFESSIONALS AND END-USERS

In addition to the general Terms, Real Estate Professionals operating through the Platform are governed by further Terms that address their relationship with the Platform. These Terms provide additional clarity and protection for all parties involved in property transactions conducted via the Platform.

Real Estate Professionals agree to:

Only create Listings for Real Estate Property that are available to buy or rent;

Be responsible for obtaining and maintaining all necessary permits, licenses and approvals to market and publish the Listings on our Platform including, but not restricted to, the trakheesi or madhmoun permit allocated to each Real Estate Property. Upon request, you will provide certified proof of any required permits to us (KYC documents as listed in Annex 1 of these Terms). You acknowledge that we hold no responsibility for your obtaining and possessing any of the required permits for publishing and marketing the Listings;

Be responsible for ensuring that their property listings related to rental or sale activities comply with all Applicable Laws. This includes, but is not limited to, compliance with tax laws and safety standards;

Have, and during the Listing Term maintain, the rights to market, rent and/ or sell the properties specified in your Listings and you will inform us promptly if you lose the rights to market, rent and/ or sell the property set out in the Listing;

Immediately mark the Listing as “sold” or “rented” upon (i) a sale or leasing contract being entered into in respect of a Real Estate Property, or (ii) Real Estate Property been taken off the market. Such marked Real Estate Property will thereafter be immediately taken off the Platform by the Company;

Each Real Estate Property which is listed for sale can be listed by a maximum of three (3) agents simultaneously (including through your affiliates);

We may immediately remove a Listing that is subject to the listing rights of another agent.

For the purpose of verifying the Real Estate Property, all prospective buyer or tenant leads generated through the Platform will be screened and verified by the Company before being shared with the respective Real Estate Professional. Upon the Real Estate Professional confirming that the Real Estate Property remains available, complete lead details will then be disclosed to the Real Estate Professional to facilitate timely engagement with the prospective client.

That the Listing does not directly or indirectly involve advertising or marketing anything other than a particular Real Estate Property. Using our Platform to advertise your business other than for Real Estate Property, is not acceptable. Any reference to content or material other than information pertaining to the development of Real Estate Property shall require the Company’s prior written approval;

Promptly update any changes to its Real Estate Property, contact details, or business information on the Platform to ensure the information presented to End-Users remain accurate;

Be responsible for providing all Content, which includes, but is not restricted to, images, videos, title, address, description, price, xml feed (if required), and other details when required. The Company will not be held liable or responsible for the accuracy, reliability and quality of any portion of any Listing;

Ensure that all property descriptions, including pricing, features, availability, and any other relevant details, are accurate, complete, up-to-date and non-misleading on the Platform. The Real Estate Professional is solely responsible for ensuring that all representations of Real Estate Property are truthful and do not mislead End-Users including, but not limited to, details on property size, condition, location, pricing, defects, encumbrances, and any other material facts;

Provide potential buyers or renters with all legally required documents, including, but not limited to, title deeds, ownership certificates, permits, and any legal encumbrances on the property as applicable;

Provide all information to us which is authentic, legal and free of viruses, spam or malicious code. Furthermore, any information provided should not be fraudulent or infringe upon anyone’s rights in any way and shall not be in violation of the law or regulations of the UAE (or any other jurisdictions), including, but not limited to, any images, videos, title, address, description, price, xml feed (if required), and other details when required. To the extent the Company believes any information provided to it may infringe on the rights of any third party or be in violation of any law or regulations, the Company may, in its sole discretion, take down or remove such information from its Platform or such other mediums it controls;

Conduct all interactions professionally and in accordance with ethical standards. Misrepresentation, omission of critical property details, or unprofessional conduct may result in suspension or removal of Listings from the Platform;

Submit photographs of the Real Estate Property which accurately represents the actual property and must comply with applicable intellectual property laws. Real Estate Professionals further agree that the photographs shall not include individuals unless their express legal consent has been obtained. The Company reserves the right to remove any photographs that do not meet these standards or that violate intellectual property rights;

The Company is not liable for any such Content or for any violation of intellectual property rights arising from it. The Real Estate Professional solely bears all liability for such Content;

Not to use MetaHomes’ name, logo, or any related trademarks in a manner that suggests sponsorship, endorsement, or affiliation with the Company, or that is otherwise misleading, is strictly prohibited;

Comply with the Company’s right to refuse any hypertext links to or addresses of third-party websites from Real Estate Professionals' property pages. Real Estate Professionals further agree that the Company reserves the right to remove including, but not limited to, links, web addresses, email addresses or contacts numbers in the Real Estate Property description section at its sole discretion, without notice, and may charge for hypertext links at any time;

Real Estate Professional agrees to:

Be the holder of a valid license as a real estate agency/ developer in the location;

Where the Real Estate Professional is acting on behalf of a property owner, provide all documentation as requested by us to prove your authority to act on behalf of the property owner (including, but not limited to, any power of attorney);

Promptly address and resolve any complaints or issues raised by End-Users, including providing appropriate remedies when necessary, and maintaining a high level of customer satisfaction;

Not misuse or corrupt any of the services provided to you;

That any Real Estate Property listed on the Platform is legally valid, duly registered with the relevant authorities, and free from any legal disputes, restrictions, or encumbrances that would impede its sale or lease;

Comply with and abide by all Applicable Laws, regulations, and licensing requirements of the UAE, as well as any other jurisdiction applicable to Real Estate Property or listing of Real Estate Property through the Platform. This includes, but is not limited to, complying with the Terms and Conditions, Platform policies, and any other relevant regulations.

The Real Estate Professional further agrees to:

Read and agree to be bound by the Terms and Conditions posted on the Platform including platform policies, and any amendments made from time to time;

Cooperate fully with the Company on any matters related to the operation of the Platform, including, but not limited to, resolving disputes, ensuring compliance with platform policies, and implementing any necessary updates or changes;

Not to engage in any activity that could harm the reputation or operation of the Platform;

Real Estate Professionals shall provide all corporate documents required by the Company for due diligence purposes. The Company will specify the necessary documentation during account registration, Platform onboarding, or upon renewal;

Further, the Real Estate Professionals listing Real Estate Properties for sale/ lease agree to:

Represent and warrant that the property owner holds a clear and undisputed legal title to the Real Estate Property;

Disclose all known material defects and legal encumbrances affecting the Real Estate Property, such as zoning violations, pending lawsuits, or liens, to potential buyers or renters. Failure to disclose such information may result in legal consequences and removal of Listings from the Platform;

Ensure that property owners will honor all commitments made in purchase or lease agreements, including delivery of legal documents, access to the Real Estate Property, and other agreed-upon terms;

That Real Estate Properties listed on the Platform must not be substituted without the Company’s prior written consent. If the Property Management Contract for the Real Estate Property is terminated, the Real Estate Professional must provide sufficient proof, and the Listing term shall remain the same as the original listing;

If they submit changes to an existing Listing and if approved and it substantially alters the Listing to represent a different property, the Company reserves the right to terminate the Listing;

Furthermore, the Real Estate Professional agrees that a single Listing may not represent multiple properties unless the property consists of multiple rental units.

End-Users, must adhere to the following:

Conduct their own due diligence before entering into any transaction. MetaHomes is a Platform that facilitates information exchange but does not guarantee the accuracy, completeness, or reliability of Real Estate Property Listings. The Company is not a party to any transaction and is not responsible for any agreements entered into between Real Estate Professionals and End-Users;

Seek independent legal, financial, and property advice as needed. The Company does not provide legal, financial, or property advice and strongly recommends that End-Users seek professional guidance before entering into any agreements with Real Estate Professionals;

Ensure that they possess the necessary financial resources and capacity to enter into a purchase or lease agreement. The Company is not responsible for assessing the financial suitability or capacity of any End-User;

Honor any financial obligations entered into, such as mortgage commitments, rental deposits, or other contractual obligations. Failure to comply with these obligations may result in legal action, and the Company is not responsible for any legal disputes or liabilities arising from the transaction;

Once an End-User who is a buyer or renter, enters into a formal agreement with the Real Estate Professional, they are bound by the terms of that agreement, including but not limited to, payment schedules, obligations, and penalties for breach of contract. The Company is not a party to the agreement and does not bear responsibility for its enforcement.

All parties engaging in Real Estate Property transactions on the Platform shall comply with the applicable laws as follows;

All Real Estate Professionals and End-Users must comply with all applicable Anti-Money Laundering (AML) laws and regulations. In exceptional circumstances, the Company reserves the right to request additional documentation or proof of identity from any party involved in high-value transactions to ensure compliance with AML requirements;

The Company may delay or withhold processing of payments or payouts where additional AML/Know Your Customer (KYC) checks are required or where suspicious activity is detected and may report such activity to relevant authorities as required under Applicable Law;

Real Estate Professionals are solely responsible for fulfilling their tax obligations related to the sale or lease of a Real Estate Property, including but not limited to any VAT, property transfer fees, or other government-imposed charges. The Company shall not be liable for ensuring or verifying compliance with tax obligations;

Real Estate Professionals must comply with local laws regarding Real Estate Property disclosures. This includes, but is not limited to, providing End-Users with accurate details about the Real Estate Property’s condition, any environmental concerns, legal disputes, or other material facts. Failure to comply with these disclosure requirements may result in legal consequences.

Customer Handling Process:

The Platform facilitates seamless interaction through various communication channels, offering a user-friendly experience for all parties involved. End-Users can contact the Company via:

Tour Requests
Phone Calls
WhatsApp
Social Media Platforms
Online Calls
User-Submitted Requests
Booking Requests
Chats

When an End-User expresses interest in a Real Estate Property listed on the Platform by a Real Estate Professional, they will initiate contact with our customer support team through one of the communication mediums mentioned above.

ADDITIONAL TERMS GOVERNING MERCHANTS AND END-USERS

Merchants and End-Users agree to be governed by the following additional terms:

By using MetaHomes Life Services, Merchants agree to offer their services in compliance with the Applicable Laws. Merchants must maintain and provide the Company the necessary documents including, but not limited to, permits, No Objection Certificates (NOCs), qualifications, licenses, and insurance certificates to offer the services listed in their Trade License within the applicable Emirate;

Merchants are responsible for ensuring that their service offerings are accurately represented on the MetaHomes Life Services Platform. This includes providing detailed descriptions, availability, pricing, and any other relevant information necessary for End-Users to make informed decisions;

Merchants who provide fewer services on the Platform than what is specified on their trade license are required to sign and submit a declaration to the Company. Furthermore, the Merchant must provide the Company with a formal written notice via email;

The Company reserves the right to review and approve the Content of Merchants and to remove or amend any MetaHomes Life Services Listing that does not comply with the Platform’s standards or violates any Applicable Laws;

Once a Merchant completes a service for an End-User, they must update their dashboard. Additionally, the End-User will mark the “service completed” via the MetaHomes mobile application;

In the event the End-User does not mark “service completed”, the Merchant, with the express consent of the End-User, will provide "service images" to the Company upon the completion of a service (in JPG/PNG format). The End-User hereby agrees to permit the Merchant to take necessary images, which may include, but is not limited to, images of the End-User's property, for the purpose of complying with these Terms and Privacy Policy available through the Platform;

The "service images" will be accessible to the End-User through their order details page;

The Service Fee charged by the Company will be deducted from payments made by End-Users who book services via the Platform. The Service Fee will cover the provision of Platform services including, but not limited to, customer support, platform maintenance, and other related services;

To initiate the transfer of the Merchant net amount following the End-User's total payment to the Company, a minimum payout threshold of AED one hundred and fifty (150) must be met. Should the balance fall below this stipulated threshold, the outstanding amount will be rolled over to the subsequent payment cycle, as stipulated in the Merchant Agreement signed between the Company and the Merchant;

Merchants are solely responsible for fulfilling their tax obligations related to the services offered on the Platform, including but not limited to any VAT or other government-imposed charges. The Company shall not be liable for ensuring or verifying compliance with tax obligations;

Merchants acknowledge and agree that they are solely responsible for the legality, quality, and delivery of their services offered through the Platform;

In the event of any consumer complaint, dispute, or regulatory violation arising from a Merchant’s services, the Platform will act as a neutral third party to resolve the issues. For any complaints the End-User can reach out to MetaHomes’ support team via support@metahomes.net;

The Company reserves the right to suspend or terminate a Merchant’s access to the Platform if the Merchant is found to be in violation of any of these Terms or any Applicable Laws;

The Company makes no warranties regarding the suitability or quality of the services provided by Merchants nor is the Company responsible for the fulfillment of the services by the Merchants;

The Company shall not be held liable for any consumer protection, product liability, service-related issues, damages, losses, or dissatisfaction arising from the services provided by Merchants;

By using the Platform, the Merchant agrees that the Company does not independently verify the authenticity or claims of each service and encourages End-Users to verify service details directly with the Merchants;

Merchants and End-Users agree to comply fully with all Applicable Laws, including, but not limited to UAE Federal Law No. 15 of 2020 on Consumer Protection and UAE Federal Law No. 45 of 2021 on Personal Data Protection, as well as any other relevant laws related to the services they provide or use;

End-Users further accept that they engage with Merchants and avail services at their own risk. The Company is not responsible for any direct or indirect consequences arising from the services rendered by Merchants;

Merchants agree to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from their provision of services or any failure to meet their obligations under Applicable Laws or these Terms;

For detailed information regarding cancellation and refund procedures under MetaHomes Life Services, please refer to the Cancellation and Refund Policy available on the Platform.

PAYMENT TERMS GOVERNING END-USERS

Online Booking and Payment Requirements:

All bookings on the Platform require full payment to be completed at the time of booking. We do not offer "pay-per-booking" listings. Transactions for all bookings must be processed through the Platform using the available payment methods. We accept Visa, Union Pay, American Express or MasterCard debit and credit cards in AED (the Company has no control over foreign exchange rates or other transaction fees applied by the End-User's bank or card issuer). Only after a full payment is made will the booking be confirmed and processed.

Payments for bookings made via the Platform will be processed through MetaHomes’ integrated payment system or via third-party payment providers as detailed during the booking process.

For payments processed by third-party payment providers, such payments are subject to the terms and conditions and privacy policies of the respective third-party provider. The Company is not responsible for any issues arising from the use of third-party payment providers, and End-Users should review the relevant terms before making the payments.

The booking is deemed confirmed once the End-User’s payment has been successfully processed. The confirmation notification thereafter, will be sent to the End-User via email within twenty-four (24) hours of receipt.

To add policy for handling payment disputes/chargebacks: "MetaHomes reserves the right to withhold payouts in case of End-User disputes, chargebacks, or suspected fraud until resolution.

DEFAMATION CLAUSE

All Users and End-Users of the Platform agree not to post, upload, or transmit any Content that is defamatory, libelous, slanderous, or otherwise harmful to the reputation of any individual, User or the Company. This includes all forms of written, spoken, or visual statements that might unjustly damage the reputation of another person or entity, whether on the Platform itself, through social media, or in any other public communication connected with the Platform.

Users are solely responsible for all Content they upload, post, email, transmit, or otherwise make available via the Platform. The Company assumes no responsibility for Content posted by Users and does not pre-screen such Content. However, the Company reserves the right to review and, if necessary, remove any Content that violates this section without prior notice.

Constructive reviews of services or properties may only be submitted through the Platform’s designated review features and must be expressed in fair, respectful, and professional language. Any attempt to misuse reviews or other communication channels for defamatory purposes is strictly prohibited.

The Company encourages all parties to report any Content they believe to be defamatory or in violation of these Terms. The Company will review such reports promptly and act in accordance with these Terms, Platform policies, and Applicable Law.

Any User who violates this section may have their access to the Platform suspended or terminated. In addition, the Company and/or the affected party reserve the right to pursue all remedies available under Applicable Law, including taking legal action in accordance with the UAE Penal Code and other relevant legislation.

The failure of the Company to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. If any provision of this section is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the remaining provisions shall remain in full force and effect.

DISCLAIMERS

MetaHomes, including all Content, software, functions, materials, and information available on or accessed through the Platform, is provided on an “as-is” basis. To the fullest extent permitted by law, the Company makes no representations or warranties of any kind, express or implied, with respect to the accuracy, completeness, reliability, or availability of the Content, services, software, or any third-party links provided through the Platform. This includes, but is not limited to, any warranties related to merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

You acknowledge that MetaHomes is a Platform for Listing Real Estate Properties and services offered through the MetaHomes Life Services Platform. We do not guarantee, nor are we responsible for, the accuracy, quality, or safety of any Real Estate Property or service listed by Users. The Company does not review, verify, or endorse any Listings provided by Users.

Any transaction related to a Real Estate Property purchase between the User and the End-User, the User and End-User agree not to hold the Company responsible for any disputes, losses, or damages arising from these transactions.

While we strive to ensure the payment process is secure, efficient, and transparent, the Company is not liable for any issues related to the payment process, including, but not limited to, payment failures, delays, fraudulent transactions, or payment disputes. You acknowledge that any issues related to payment, including disputes over charges, fraud, or other payment-related concerns, should be resolved directly with the payment provider, financial institution, or third-party payment processor.

The Company is responsible for processing the transaction and deducting the applicable Service Fee at the time of payment acceptance. However, we do not assume liability for any issues that may arise beyond this process, such as errors in the payment system, delays in transaction processing, or any discrepancies in the amount charged. By using the Platform payment gateway, the Merchant agrees that the Company will not be held responsible for any losses, damages, or inconvenience incurred during the payment process. You agree to address any payment-related disputes directly with the relevant payment provider or financial institution.

The Company does not guarantee the safety, quality, or accuracy of any Listings on the Platform. All Listings, including, but not limited to, vacation homes, rental properties, and other services, are the sole responsibility of the User. The Company is not liable for any damages, accidents, injuries, or other issues that may arise from a Real Estate Property or service listed on the Platform. End-Users are advised to exercise caution and conduct their own due diligence before engaging in any transactions.

The Company uses AI-driven search algorithms to display and recommend Real Estate Properties and services listed by Users. While we strive to offer relevant search results and recommendations, we do not guarantee that the AI-driven search engine will always display the most suitable or accurate Real Estate Properties or services. End-Users should independently verify the details of any Listing before making any purchase or rental decision.

The Platform may contain links to third-party websites or services, including social media sites, external payment gateways, or third-party booking platforms. These links are provided for convenience only and do not constitute an endorsement or approval of the content or services provided on those websites. The Company is not responsible for any third-party websites or services, and you access them at your own risk. We encourage End-Users to review the terms, conditions, and privacy policies of any third-party websites you visit.

The Company does not warrant or guarantee the safety, accessibility, or quality of any destination, Real Estate Property, or service listed on the Platform. You acknowledge that by using the Platform to book or rent Real Estate Properties or services, you do so at your own risk. The Company is not liable for any injuries, damages, losses, or inconveniences resulting from your travel to a destination or use of any Real Estate Property or service listed on the Platform.

You acknowledge and agree that communications, including User-Generated Content and other information submitted to the Company, are not confidential. Any information or Content submitted through the Platform may be intercepted or read by third parties. The Company is not responsible for the security or privacy of any communications sent to or from the Platform.

By posting Content on the Platform, such as Real Estate Property listings or service offerings, no fiduciary, contractual, or other implied relationship is created between you and the Company, except as expressly outlined in these Terms.

Users and End-Users acknowledge that the Company shall not be responsible or liable for any act, omission, misconduct, dispute, or interaction between Users, End-Users, or their respective employees, representatives or personnel in connection with Merchant services. Any complaint or allegation relating to such conduct shall remain the responsibility of the Parties concerned, who shall take any necessary action with the relevant authorities. The Company shall not be required to investigate, determine, or resolve any such matter and shall not take action against any Party solely on the basis of a verbal, informal, unsupported, or unverified complaint or allegation. The Company shall only be required to consider taking action upon receipt of reasonably satisfactory official or legally verifiable evidence, including, where applicable, a police report, court order, regulatory direction, or other official documentation issued or acknowledged by a competent authority. In the absence of such evidence, the Company shall have no obligation to restrict, suspend, block, or otherwise take action against the relevant User or End-User.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data arising out of or related to your use of the Platform, even if the Company has been made you aware of the possibility of such damages. In no event shall the Company’s total liability exceed the amount you have paid to the Company for the use of the Platform during the twelve (12) months preceding the event giving rise to the claim.

LIMITATIONS OF LIABILITY

In no event will the Company, or its subsidiaries, affiliates, officers, directors, consultants, agents, and/or employees, or any third-party provider of a service or tool offered on any site of a member of MetaHomes (each a “Third-Party Provider”), be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from (A) the Platform, (B) these Terms, (C) any breach of these Terms by you or a third party, (D) use of the site, tools, or services we provide, or any third-party provider provides, related to the business we operate on the Platform, by you or any third party, (E) any User-Generated Content, (F) interaction between the Platform and any third-party site, including without limitation a social media site, facilitated by a tool or service on the Platform, and/or (G) any actual or attempted communication or transaction, including without limitation, any payment transaction (even if we or any third-party provider receives a fee in connection therewith) between Users, in each case, even if we have been advised of the possibility of such damages.

These limitations and exclusions apply without regard to whether the damages arise from (A) breach of contract, (B) breach of warranty, (C) strict liability, (D) tort, (E) negligence, or (F) any other cause of action, to the maximum extent such exclusion and limitations are not prohibited by Applicable Law.

If you are dissatisfied with the Platform, you do not agree with any part of these Terms, or have any other dispute or claim with or against us, any third-party provider, then your sole and exclusive remedy against us is to discontinue using the Platform.

JURISDICTION AND LAW

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding its breach or validity, the Real Estate Professional and Company shall first attempt to resolve the matter amicably through negotiation. If the Parties are unable to reach a settlement within thirty (30) days from the date of the written notice of the dispute, the matter shall be referred to and finally resolved by the Courts of the Dubai International Financial Centre ("the DIFC Courts").

The Parties expressly agree that any such dispute, controversy, or claim shall be brought before, heard, and finally determined by the Small Claims Tribunal ("SCT") of the DIFC Courts.

The Parties hereby explicitly elect and agree that the jurisdiction of the SCT shall extend to hear and determine any claim arising under these Terms, provided that the monetary value of the claim does not exceed AED 1,000,000 (One Million UAE Dirhams).

The language to be used in all SCT proceedings, submissions, and hearings shall be English. The judgment or order of the SCT shall be final, binding, and conclusive on the Parties, and may be enforced by any court of competent jurisdiction.

The governing law for these Terms, including this dispute resolution clause, shall be the laws of the Dubai International Financial Centre (DIFC).

NOTICES TO USERS AND END-USERS

When the Company needs to send any types of notices or newsletters to Users and End-Users, it will be sent to the email address you provided during registration of your account on our Platform or primary email enlisted on the Platform. Notices shall be deemed given upon receipt or twenty-four (24) hours after the email is sent, unless the sending party is notified that the email address is invalid.

Alternatively, if any notice may be sent by certified mail, postage prepaid, and return receipt requested, to any physical address you have provided. Such notice shall be deemed given three (3) days after mailing to a physical address and one day after mailing to an electronic address.

PLATFORM CHANGES, SPECIAL PROGRAMS, AND TERM UPDATES

The Company reserves the right, at its sole discretion, to change, suspend, or discontinue any aspect of the Platform at any time, including its features, database, or Content, without prior notice or liability. We may impose limits on certain features or restrict your access to parts of the Platform, including suspension or termination of your account, as necessary.

In addition, the Company may offer special programs, products, or services that have their own separate terms and conditions, which will apply in place of or in addition to these general Terms. These separate terms may supersede or supplement the general Terms, depending on the nature of the program, product, or service. By participating in such programs or using such products or services, you agree to abide by both the general Terms and any specific terms that apply to the particular program, product, or service.

The Company may also amend these Terms at any time, and such amendments will be posted on the Platform with an updated "last updated" date. The revised Terms will become effective immediately upon posting. It is the responsibility of Users and End-Users to regularly review the Terms to ensure they are aware of any updates. By continuing to use the Platform, you agree to be bound by the updated Terms.

Additionally, the Company reserves the right, but assumes no obligation, to agree to different or conflicting terms with any User. Any conflicting terms shall only be enforceable if specifically agreed to by the Company.

RETENTION OF TERMS AND AGREEMENT STRUCTURE

The Company does not separately file the Terms entered into by each User. It is your responsibility to retain a copy of these Terms for your records. By using the Platform, you agree to comply with these Terms, which govern your use of the Platform. In addition to these Terms, the Company may enter into separate agreements for specific terms subject to the services offered on the Platform. In the event of any conflict between the separate agreements and these Terms, the specific agreements will govern those services, but these Terms shall remain the primary terms applicable to the general use of the Platform.

DISTRIBUTION OF LISTINGS TO THIRD-PARTY WEBSITES

The Company may, at its discretion, distribute Listings and Content provided by Users to third-party websites. This distribution is intended to help the Users gain broader exposure for their Real Estate Properties or services.

INDEMNITY FOR VIOLATION OF TERMS

By using the Platform, Users and End-Users agree to indemnify, defend, and hold harmless the Company, its affiliated companies, officers, directors, employees, and agents from any third-party claims, damages, losses, fines, penalties, or expenses (including reasonable legal and accounting fees) arising out of or resulting from:

The User’s breach of these Terms or any other agreements referenced herein;

The User’s or End-User’s misuse of the Platform, including any activities that are deemed outside the normal or acceptable use of the Platform;

Any violation of applicable laws, regulations, or rules, whether local, national, or international, including but not limited to intellectual property laws, consumer protection laws, data protection laws, and any other legal or regulatory obligations related to the Real Estate Professional’s use of the Platform;

Any claims arising from the Real Estate Professional’s provision of listing Real Estate Property on the Platform, including, but not limited to, claims of negligence, errors, omissions, misrepresentations, or any other issues relating to the information provided to End-Users;

Any claims, losses, or damages resulting from the infringement of any third-party intellectual property rights, trademarks, copyrights, patents, or other proprietary rights caused by the Real Estate Professional’s activities, including the use of the Platform or content provided by the Real Estate Professional;

Any fraudulent, deceptive, unethical, or illegal conduct, including but not limited to the Real Estate Professional’s involvement in scams, fraud, misleading practices, or activities that harm the reputation, integrity, or operation of the Company or the Platform.

FORCE MAJEURE

Neither Party shall be liable for any failure or delay in the performance of their obligations under these Terms if such failure or delay is caused by events beyond their reasonable control, including but not limited to acts of God, war, terrorism, civil disturbance, natural disasters, government actions, strikes, lockouts, or any other force majeure event.

The Party affected by the force majeure event shall notify the other Party promptly in writing of the occurrence and the expected duration of the event.

The performance of the affected Party’s obligations will be suspended for the duration of the force majeure event. However, all Parties shall use reasonable efforts to mitigate the effects of the event.

MISCELLANEOUS PROVISIONS

The Company shall not engage in any trade or provide any services to countries subject to sanctions by OFAC or the UAE, nor to any entity or individual on the UAE's Terrorist Financing List.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to Applicable Law, the remaining provisions shall continue in full force and effect.

These Terms, along with any supplemental terms disclosed at the time of service, represent the entire agreement between the Company and Users, and End-Users accessing or using the Platform. This includes, but is not limited to, any separate agreements that may be executed with Merchants which form an integral part of these Terms.

By using the Platform, Users and End-Users acknowledge that these Terms, together with any applicable supplemental agreements, constitute the complete and exclusive understanding between the parties and supersede any prior agreements or understandings, whether written or oral, relating to the use of the Platform.

For any inquiries, assistance, or concerns regarding the Platform or these Terms, Users and End-Users can contact the Company via email at support@metahomes.net or by visiting the MetaHomes help center available on the Platform.

The Company reserves the right to change any website design, structure and layout without any written consent or notice to a User or End-User.

We are not under any obligation to monitor or censor the Content generated by you. However, we reserve the right to do so, in our absolute discretion, without notice to you.

We may remove, cause to be removed, amend or decline to display any Content or Listing on the Platform, or direct you to modify the Content or Listing to meet the requirements of these Terms.

Any change to the rules, regulations, restrictions, or procedures for any Listing or Content uploaded or submitted to us for uploading (including the type of Content or the amount of Content) will be notified by the Company.

The User shall not assign, sublicense, transfer or otherwise dispose of any of its rights or obligations under these Terms without the prior written consent of the Company. The Company shall be able to assign, sublicense, transfer or otherwise dispose of any of its rights or subcontract, transfer or otherwise dispose of any of its obligations under these Terms at any time.

Nothing in these Terms shall be construed as creating any agency, partnership or joint venture between the Parties.

ANNEX 1: KYC DOCUMENTS

Copies of the following documents shall be provided by the Real Estate Professional and must be verified:

EMIRATE	MANDATORY DOCUMENTS	YES/NO
DUBAI	Trade License Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
	RERA Registration Certificate (ORN Certificate)
	BRN (Broker Registration Number)
	Trakheesi Permit Number (for each Real Estate Property)
	EID of Authorized Signatory (as stated in the Trade Licence)
	MANDATORY DOCUMENTS
ABU DHABI	Trade License Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
	Real Estate License from Abu Dhabi Real Estate Centre (ADREC)
	Broker Licence Number (BLN)
	Madmoun Advertising Permit
	EID of Authorized Signatory (as stated in the Trade Licence)
	MANDATORY DOCUMENTS
SHARJAH	Trade License Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
	Real Estate Broker Card from Sharjah Real Estate Registration Department (SRERD)
	EID of Authorized Signatory (as stated in the Trade Licence)
	MANDATORY DOCUMENTS
AJMAN	Trade License Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
	Ajman Real Estate Activity Practice Card from the Department of Land and Real Estate Regulation (AjmanRe)
	EID of Authorized Signatory (as stated in the Trade Licence)
	MANDATORY DOCUMENTS
RAS AL KHAIMAH	Trade License Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
	License or Registration Number issued by Real Estate Regulatory Administration (RERA – RAK)
	EID of Authorized Signatory (as stated in the Trade Licence)
	MANDATORY DOCUMENTS
FUJAIRAH	Trade License (must specify real estate brokerage as a permitted activity) Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
FUJAIRAH	EID of Authorized Signatory (as stated in the Trade Licence)
	MANDATORY DOCUMENTS
UMM AL QUWAIN	Trade License Important Criteria to be met: i. The Trade License must be active and not past its expiration date. ii. Any modifications or unofficial changes to the document will result in its rejection.
	Realtor Card from Umm Al Quwain (UAQ) Land Department
	EID of Authorized Signatory (as stated in the Trade Licence)

ANNEX 2: ILLUSTRATION ON THE CALCULATION OF FINAL NET AMOUNT

Definition

"Total Customer Payment": The total amount paid by an End-User for the service, inclusive of all applicable VAT.
"Base Sale Amount (Excl. VAT)": Total Customer Payment less than the 5% VAT component.
"MetaHomes Service Fee": The portion of the Base Sale Amount charged by the Company as a Service Fee.
“MetaHomes Net Amount”: The value of the MetaHomes Service Fee.
“Host Net Amount”: The final value after the MetaHomes Service Fee has been deducted from the Base Sale Amount.

To illustrate the application of the fees and their allocation, consider the following example:

Total Customer Payment (inclusive of 5% VAT): AED 105
Base Sale Amount (excluding VAT): AED 100
MetaHomes Service Fee (13% of Base Sale Amount): AED 13
Host Share (87% of Base Sale Amount): AED 87

The Final Net Amount after MetaHomes Service Fee deduction,

MetaHomes Net Amount = AED 13
Host Net Amount = AED 87