Last Updated: February 20, 2023
By using or accessing MetaHomes.net, any top level domain(includes subdomain) of MetaHomes.net, any mobile application for MetaHomes.net or any other website operated by us on which these Terms and Conditions are posted via a link or otherwise (each referred to herein ”MetaHomes”), you acknowledge and agree that you are subject to the following terms and conditions. MetaHomes is registred in Dubai, so your access to MetaHomes and obtain the information, facilities, products or services offered through MetaHomes shall be governed by the Law of the United Arab Emirates (UAE) and you shall submit to the exclusive jurisdiction of the UAE Courts. Please read these Terms carefully, as they contain important information about legal rights and the limitations of those rights, as well as information about applicable law and dispute jurisdiction. If you do not fully agree to these Terms and any other terms and conditions of MetaHomes, you are not authorized to access or otherwise use MetaHomes. If you wish to terminate these Terms, you may close your MetaHomes account at any time and no longer access or use the services.
MetaHomes is operated by Metaworld Technology FZ-LLC. Unless otherwise specified, the entity controlling MetaHomes you are accessing is referred to herein as “Metaworld,” “we,” “us” or “our”. The term “you“ or “users” refers to the user visiting MetaHomes, renting a property, selling a property and/or requesting a reservation/booking on MetaHomes. You should read through all the Terms carefully. The Terms constitute a legally binding agreement between you and Metaworld. You are not authorized to use MetaHomes unless you are at least 13 years of age (A higher age requirements in some jurisdictions) and able to enter into legally binding contracts. We do not knowingly collect the information of anyone under the age of 13. If you arrived on MetaHomes after having been re-directed or otherwise clicking on another website, you agree that these Terms shall govern your use of MetaHomes.
We urge all users to be responsible about their use of MetaHomes and any transaction entered into as a result of either listing a property, renting a property, or selling a property. We do not own, nor can we contract for, any property (each referred to herein as a “property”) listed on MetaHomes. MetaHomes provides an on-line marketplace to allow homeowners or property managers (each, a “Host”), or agents or brokers (each, a “Agent”) who advertise on MetaHomes to offer for make a booking, rental or purchase to potential travelers, renters, or purchasers (each, a “Guest”). “Host” may also include property owners or managers who originally advertised their properties on another website and their listings have been redistributed on MetaHomes. We also may offer online booking, reservation, or other tools or services to allow users to communicate with each other and enter into rental/purchase agreements or other transactions.
We are not a party to any rental/sale or other agreement between users. This is true even if MetaHomes allows you to book a rental, buy, rent or sell the property, or provides other ancillary products or services, as MetaHomes may facilitate booking a rental or other tools, services or products, but we are not a party to any rental or other agreement between users. As a result, any part of an actual or potential transaction between a guest and a host/agent, including the quality, condition, safety or legality of the properties advertised, the truth or accuracy of the properties (including the content thereof or any review relating to any guest or property), the ability of hosts to rent a vacation property, the qualification of agents to sell a property, or the ability of guests to contract for properties are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions before making a booking or purchasing a product or service and Metaworld or one of its affiliates may place additional restrictions on your booking, product or service.
Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of MetaHomes, their use of any tool, service or product offered on MetaHomes and any transaction they enter into on MetaHomes or in connection with their use of MetaHomes.
Hosts/Agents further agree that they are responsible for and agree to abide by all laws, rules, ordinances, or regulations applicable to the listing of their rental property/sale of property and the conduct of their rental/sale business, including but not limited to any and all laws, rules, ordinances, regulations or other requirements relating to taxes, credit cards, data and privacy, permits or license requirements, zoning ordinances, safety compliance and compliance with all anti-discrimination and fair housing laws, as applicable. Please be aware that, even though we are not a party to any rental/sale transaction and assume no liability for legal or regulatory compliance pertaining to rental/sale of properties listed on MetaHomes, there may be circumstances where we are nevertheless legally obligated to provide information relating to your listing in order to comply with requests from governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.
Hosts/Agents who accept credit card, banking or other payment information from guests agree to properly handle and safeguard all such information in accordance with applicable legal and regulatory requirements and best practices.
Although most transaction is completed successfully, there are certain risks existing. We urge guests to research the location they wish to visit and to review prohibitions, warnings, announcements and advisories issued by local government before booking/rental/purchase. Information may be found at official website of local government.
While we do take certain measures with a goal to assist users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. When we provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm or otherwise have any impact.
Users are granted a limited, revocable non-exclusive license to access MetaHomes and the content and services provided on MetaHomes solely for the purpose of advertising a property, searching for a property, purchasing or researching (for the purpose of inquiring about purchasing) any of the products or services offered on MetaHomes, participating in an interactive area hosted on MetaHomes or for any other purpose clearly stated on MetaHomes, all in accordance with the Terms. Any use of MetaHomes that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited.
The license to use MetaHomes only extends to the uses expressly described herein. The license to use MetaHomes granted to users in these Terms does not include any right of collection, aggregation, copying, scraping, duplication, display or any derivative use of MetaHomes nor any right of use of data mining, robots, spiders or similar data gathering and extraction tools without our prior written permission; provided, however, that a limited exception from the foregoing exclusion is provided to general purpose internet search engines that use tools to gather information for the sole purpose of displaying hyperlinks to MetaHomes, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with our robots.txt file.
“General purpose internet search engines” do not include a website or search engine or other service that provides classified listings or property rental/sales advertisements, or any subset of the same or which is in the business of providing property rental/sales services or other services that compete with us.
Unauthorized uses of MetaHomes also include, without limitation, those listed below. You agree not to do any of the following, unless otherwise previously and specifically agreed to by us:
If you are aware of, or experience, any content, activity or communication through or in connection with MetaHomes that appears to be in violation of the above restrictions, or in violation of any other provision of these Terms, we ask that you please inform us by contacting us as set forth under “Contact Us,“ below.
MetaHomes and all content and information on MetaHomes are protected by copyright as a collective work and/or compilation, under applicable Emirate of Dubai and international copyright laws and conventions and database rights. You agree to abide by any and all copyright notices, information or restrictions contained in or relating to any content on MetaHomes. Copying, storing or otherwise accessing MetaHomes or any content on MetaHomes other than for your personal, noncommercial use (other than in accordance with a valid listing) is expressly prohibited without prior written permission from us. As part of the rental/purchase inquiry or reservation/rental/purchase process, for your own personal, noncommercial use and not for further distribution, you may download, display and/or print one copy of any portion of MetaHomes, and you may not modify anything.
User verification on the Internet is difficult and we cannot, and do not assume any responsibility for, the confirmation of each user's purported identity. We encourage you to communicate directly with a guest, agent, or host through the tools available on MetaHomes, though even this does not assure you of the identity of the person with which you are communicating. We further encourage you to take other reasonable measures to assure yourself of the other person’s identity and, for guests, of the property and relevant details of your booking, proposed booking, rental or purchase.
You agree to (i) keep your password and user ID for both your account with MetaHomes and your email account secure and strictly confidential, providing it only to authorized users of your accounts, (ii) instruct each person to whom you give your user ID and password that he or she is not to disclose it to any unauthorized person, (iii) notify us immediately and select a new user ID and password if you believe your password for either your account with MetaHomes or your email account may have become known to an unauthorized person, and (iv) notify us immediately if you are contacted by anyone requesting your user ID and password. Further, if we suspect any unauthorized access to your account, upon our request, you agree to promptly change your user ID and password and may take any other reasonably related action as we request.
We discourage you from giving anyone access to your user ID and password for your account with MetaHomes and your email account. However, if you do give someone your user ID and password, or if you fail to adequately safeguard such information, you are responsible for any and all transactions that the person performs while using your account with MetaHomes and/or your email account, even those transactions that are fraudulent or that you did not intend or want performed.
EACH USER ACKNOWLEDGES AND AGREES THAT: (1) NEITHER METAWORLD NOR ANY OF ITS AFFILIATES WILL HAVE ANY LIABILITY TO ANY USER FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY USER’S ID OR PASSWORD; AND (2) THE UNAUTHORIZED USE OF YOUR USER ID AND PASSWORD FOR YOUR METAWORLD ACCOUNT OR YOUR EMAIL ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH METAWORLD AND OTHER USERS.
Further, we may, without notice to you, suspend or cancel your listing at any time, or temporarily or permanently deactivate your account with MetaHomes even without receiving notice from you if we suspect, in our sole discretion, that your account with MetaHomes or your email account is being used in an unauthorized or fraudulent manner.
You agree that, with respect to other users' personal information that you obtain directly or indirectly from or through MetaHomes or through any related communication, transaction or software, we have granted to you a license to use such information only for: (i) Related communications that are not unsolicited commercial messages, (ii) using services offered through MetaHomes, and (iii) inquiring about or otherwise facilitating a financial transaction between you and the other user related to the purpose of MetaHomes (such as inquiring about or booking a property or charging a personal credit card). Any other purpose will require express permission from the user. You may not use any such information for any unlawful purpose or with any unlawful intent.
In all cases, you must give users an opportunity to remove their information from your address book or database or other records and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this provision, may you disclose personal information about another user to any third party without the consent of the other user. You agree that other users may use your personal information to communicate with you in accordance with this provision. Further, you agree that you will protect other users’ personal information with the same degree of care that you protect your own confidential information (using at minimum a reasonable standard of care), and you assume all liability for the misuse, loss or unauthorized transfer of such information.
We do not tolerate spam or unsolicited commercial electronic communications of any kind. Therefore, without limiting the foregoing, you are not licensed to add a MetaHomes user, even a user who has rented/purchased a property from you or to you, or an agent, to your mailing list (email or physical mail) without the user's express consent. You may not use any tool or service on MetaHomes to send spam or unsolicited commercial electronic communications of any kind or in any other way that would violate these Terms.
In case you intend to solicit or contact our Users by obtaining their email or phone numbers from our Website, we may report this behavior to the relevant authorities. Please note that the UAE Cybercrimes legislation carries significant penalties including imprisonment. So they may decide to prosecute you under the relevant UAE laws.
We have no duty to pre-screen content posted on MetaHomes by hosts, agents, guests or other users, whether directly contributed by the user or contributed by us or a third party on behalf of the user (including, without limitation, property listings, reviews of a property/agent or a guest, participation in an interactive community or user space (each an “Meta-space”) or any other content provided by a user to MetaHomes), (collectively, “user-contributed content”). We are not responsible for user-contributed content. “User-contributed content” also includes information that a user or any other person provided to a third party website or mobile application that is then provided to MetaHomes by a tool we offer or any other exchange of user-contributed content we have authorized.
We reserve the right to decline to permit the posting on MetaHomes of or to remove from MetaHomes any user-contributed content that fails to meet our Content Guidelines, which are incorporated by reference into these Terms, any other guidelines posted on a MetaHomes or if it otherwise violates these Terms, each as determined in our discretion. We may also remove user-contributed content if it is brought to our attention, such as by notice given to us by a user or any third party that any part of these Terms, or any other requirements governing the posting of such content, have been apparently breached in respect of such content, as determined in our discretion. Finally, we reserve the right, but do not assume the obligation, to edit a property content or user-contributed content in a non-substantive manner solely to cause the content to comply with our Content Guidelines or formatting requirements or to provide services to hosts to create or improve listings (such as translation services), in accordance with information we have about the property listed. Users remain responsible for reviewing their user-contributed content to ensure it is accurate and not misleading.
You agree that user-contributed content does not contain any of the following (as determined by us in our discretion):
All property listings on MetaHomes are the sole responsibility of the host or agent and we specifically disclaim any and all liability arising from the alleged accuracy of the listings, reviews or any alleged breaches of contract on a user's part. Hosts/Agents are solely responsible for keeping their property information up-to-date on MetaHomes, including, but not limited to, any and all representations about any property, its amenities, location, price and its availability for a specific date or range of dates. We do not represent or warrant that any of the copy, content, property reviews, property location, suitability, pricing or availability information published on MetaHomes is accurate or up-to-date even in the case where guests have searched for specific dates or types of properties.
We also may from time to time create new descriptions or otherwise change the location or geographic descriptions we use to identify properties in their listings and search results. Consequently, we may change the location or geographic description associated with any property listing at any time without notice. However, we assume no responsibility to verify property listing content or the accuracy of the location. Hosts/agents are solely responsible for ensuring the accuracy of location, geographic and other content and agree to promptly correct (or contact us to correct) any inaccuracy and guests are solely responsible for verifying the accuracy of such content and descriptions.
All other user-contributed content is the sole responsibility of the user who contributed such content, whether such user contributed the content directly or through a third-party website. Users are solely responsible for their user-contributed content and we specifically disclaim all liability for user-contributed content. The user represents and warrants that the user owns or otherwise controls and has all necessary legal rights to the user’s submission and the name or other identifier used in connection with such submission including, but not limited to, all the rights necessary to provide, post, upload, input or submit the user-contributed content. We reserve the right to request a proof of ownership or permission, and to refuse to post user generated content without such proof or if such proof is, in our sole discretion, insufficient.
By submitting or authorizing user-contributed content, you grant to us and our affiliates a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free and fully paid-up license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the copy, the photographs and the likenesses (if any) of any of your user-contributed content, in connection with our business or the business of our affiliates. Notwithstanding the foregoing, following the termination or expiration of a property listing, we will not continue to display the user-contributed content that was displayed in such listing.
You further grant us and our affiliates the ability to register copyright in and protect the user-contributed content, including the images, copy, and content available via any host/agent’s listing, from the unauthorized use of the user-contributed content by unaffiliated third parties who may, from time to time, attempt to pirate such information via electronic or other means. This includes, but is not limited to, the right to file suit to seek injunctive relief to protect such material on behalf of and in your name. You further agree to appear and assist us with protecting such copyrighted material from unauthorized redistribution.
You agree that we may sublicense all the rights granted to us under these Terms to one or more third parties we may contract with to display all or part of the host/agent’s property listing or otherwise provide promotional or other services related to our business. In the event that you retain any rights of attribution, integrity or any other moral rights in any user-contributed content, you hereby waive your right to assert these or to require that any personally identifying information be used in connection with the user-contributed content or any derivative works thereof and affirm that you have no objection to the publication, use, modification, deletion or exploitation of the user-contributed content by us or our affiliates.
We charge a service fee payable by guests who book a property on MetaHomes via MetaHomes checkout. The service fee covers the use of MetaHomes, including such features as 24/7 user support, and is calculated as a variable percentage of the total reservation amount (which may or may not include additional fees and damage deposits). Depending on the laws of the jurisdiction of the guest and/or host, VAT may be charged on top of the service fee. The exact service fee charged will be displayed to guests at the time of booking. The service fee will be charged after both the guest and host confirm the reservation. The service fee will only be refunded in the event a guest is entitled to a refund of the entire rental amount under the terms of the cancellation policy presented in the listing. Hosts agree not to encourage or advise a guest to avoid or circumvent the service fee charged by Metaworld.
Prices are displayed in dollars on MetaHomes. Currency is generally
based on publicly available currency rate and is not guaranteed to be
the best rate available. In any event, the currency and
exact amount you will pay will be displayed clearly at check
out. Note that if you pay in a currency different than the currency
of your card, your bank or card provider may charge you foreign
exchange, transaction, or other fees.
10. Social Media or Third-Party Websites
If MetaHomes offers a tool or service that allows us to access or use any profile or other information about you that you have provided to Facebook or another third-party website (each a “Social Media Site”) and you decide to use such tool or service, you acknowledge and agree that:
If any user-contributed content created by hosts，agents, or users is translated for display on MetaHomes or any site of any affiliate of Metaworld, we cannot guarantee the accuracy or quality of such translation and the user is solely responsible for the review, verification and accuracy of such translation. Maps provided on MetaHomes that are provided by Mapbox are subject to the Mapbox Maps terms and conditions located at: https://www.mapbox.com/legal/tos.
We respect the intellectual property rights of others, and Metaworld does not permit, condone or tolerate the posting of any content on MetaHomes that infringes any person's copyright. Metaworld will terminate, in appropriate circumstances, a host，agent, or guest who is the source of repeat infringement of copyright. Should you become aware of or suspect any copyright infringement on MetaHomes, please inform us refer to our Copyright Policy .
Users could submit to us ideas or suggestions pertaining to our business anytime, such as ideas for new or improved products or technologies, website or tool enhancements, processes, materials, marketing plans or new product names. We are under no obligation to review or consider them. If you choose to submit any ideas, original creative artwork, suggestions or other works to us, then regardless of what form you utilize, what you say, write or provide to us in connection with your submissions, the following terms shall apply. The sole purpose of these terms is to avoid potential misunderstandings or disputes in the event that any part of our business, such as our products, platforms, websites, apps, technologies or marketing strategies, seems similar to any of your submissions. If you provide any submissions to us, you agree that: (i) your submission and its contents will automatically become the property of Metaworld, without any compensation to you; (ii) Metaworld may use or redistribute any such submission and its contents for any purpose and in any way; (iii) there is no obligation for Metaworld to review any submission; and (iv) there is no obligation to keep any submission confidential.
We welcome your feedback regarding many areas of our business. If you want to send us your feedback, you can submit them to us through the feedback portal we provide on our website or in our apps and tools. Please provide only specific feedback on MetaHomes and services. Keep in mind that we assume no obligation to keep any feedback you provide confidential and we reserve the right to use or disclose such information in any manner.
All Software is the copyrighted work of Metaworld, an affiliate of Metaworld or an identified third party. If the Software is not accompanied by an additional license agreement, we hereby grant you a limited, personal and nontransferable license to use the Software for viewing and using MetaHomes in accordance with these Terms and for no other purpose.
THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE. COPYING OR REPRODUCING ANY SOFTWARE AVAILABLE ON METAHOMES IS EXPRESSLY PROHIBITED, EXCEPT AS SPECIFICALLY PROVIDED FOR IN A LICENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE.
MetaHomes may contain links and pointers to other Internet sites, resources and sponsors of MetaHomes. Links to and from MetaHomes to other third-party sites, maintained by third parties, do not constitute an endorsement by us of any third parties or the contents thereof. We may also provide tools to allow interaction between MetaHomes and a third-party site, such as a Social Media Site. We are not responsible in any way for such third-party sites or resources. At your own risk, we recommend that you review these third-party websites and applications in your use of such websites and resources.
IN NO EVENT WILL METAWORLD, OR ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, CONSULTANTS, AGENTS AND/OR EMPLOYEES (COLLECTIVELY, THE “METAWORLD”), OR ANY THIRD-PARTY PROVIDER OF A SERVICE OR TOOL OFFERED ON ANY SITE OF A MEMBER OF THE METAWORLD (EACH A “THIRD-PARTY PROVIDER”), BE LIABLE FOR ANY LOST PROFITS OR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM (A) METAHOMES, (B) THESE TERMS, (C) ANY BREACH OF THESE TERMS BY YOU OR A THIRD PARTY, (D) USE OF THE SITE, TOOLS OR SERVICES WE PROVIDE, OR ANY THIRD PARTY PROVIDER PROVIDES, RELATED TO THE BUSINESS WE OPERATE ON METAHOMES, BY YOU OR ANY THIRD PARTY (E) ANY USER-CONTRIBUTED CONTENT, (F) INTERACTION BETWEEN METAHOMES AND ANY THIRD PARTY SITE, INCLUDING WITHOUT LIMITATION A SOCIAL MEDIA SITE, FACILITATED BY A TOOL OR SERVICE ON METAHOMES AND/OR (G) ANY ACTUAL OR ATTEMPTED COMMUNICATION OR TRANSACTION, INCLUDING WITHOUT LIMITATION, ANY PAYMENT TRANSACTION (EVEN IF WE OR ANY THIRD PARTY PROVIDER RECEIVES A FEE IN CONNECTION THEREWITH) BETWEEN USERS, IN EACH CASE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) STRICT LIABILITY, (4) TORT, (5) NEGLIGENCE, OR (6) ANY OTHER CAUSE OF ACTION, TO THE MAXIMUM EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.
IF YOU ARE DISSATISFIED WITH METAHOMES, YOU DO NOT AGREE WITH ANY PART OF THE TERMS, OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST US, ANY THIRD PARTY PROVIDER OR ANY USER OF METAHOMES WITH RESPECT TO THESE TERMS OR METAHOMES, THEN YOUR SOLE AND EXCLUSIVE REMEDY AGAINST US IS TO DISCONTINUE USING METAHOMES.
METAHOMES, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH METAHOMES, IS PROVIDED “AS IS.“ TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON METAHOMES OR THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH METAHOMES, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH METAHOMES OR ANY LINKED SITE, EVEN IF WE BECOME AWARE OF ANY SUCH BREACHES. FURTHER, WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED ON METAHOMES OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT METAHOMES OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE AND AGREE THAT ANY TRANSMISSION TO AND FROM METAHOMES IS NOT CONFIDENTIAL AND YOUR COMMUNICATIONS OR USER-CONTRIBUTED CONTENT MAY BE READ OR INTERCEPTED BY OTHERS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT BY SUBMITTING COMMUNICATIONS OR USER-CONTRIBUTED CONTENT TO US AND BY POSTING INFORMATION ON METAHOMES, INCLUDING PROPERTY LISTINGS, NO CONFIDENTIAL, FIDUCIARY, CONTRACTUALLY IMPLIED OR OTHER RELATIONSHIP IS CREATED BETWEEN YOU AND US OTHER THAN PURSUANT TO THESE TERMS.
YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT HOLD OR SEEK TO HOLD US OR ANY THIRD PARTY PROVIDER RESPONSIBLE FOR THE CONTENT PROVIDED BY ANY USER, INCLUDING, WITHOUT LIMITATION, ANY TRANSLATION THEREOF, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE ARE NOT A PARTY TO ANY RENTAL/SALE TRANSACTION OR OTHER TRANSACTION BETWEEN USERS OF METAHOMES. WE HAVE NO CONTROL OVER AND DO NOT GUARANTEE (OTHER THAN PURSUANT TO ANY GUARANTEE THAT MAY BE OFFERED ON METAHOMES) THE SAFETY OF ANY TRANSACTION, RENTAL PROPERTY, PROPERTY FOR SALE, OR THE TRUTH OR ACCURACY OF ANY LISTING OR OTHER CONTENT PROVIDED ON METAHOMES.
YOU FURTHER ACKNOWLEDGE THAT BY DISPLAYING INFORMATION OR PROPERTY LISTINGS IN PARTICULAR DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES WITH RESPECT TO TRAVEL TO ANY DESTINATION.
IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE OTHER USERS OF METAHOMES (INCLUDING, WITHOUT LIMITATION, ANY DISPUTE BETWEEN USERS REGARDING ANY TRANSACTION OR USER-CONTRIBUTED CONTENT) OR ANY THIRD PARTY PROVIDER OR ANY THIRD PARTY WEBSITE THAT MAY BE LINKED TO OR FROM OR OTHERWISE INTERACT WITH METAHOMES, INCLUDING WITHOUT LIMITATION ANY SOCIAL MEDIA SITE, YOU HEREBY AGREE TO RELEASE, REMISE AND FOREVER DISCHARGE EACH MEMBER OF METAWORLD, EACH OF THEIR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES, AND ALL OTHER RELATED PERSONS OR ENTITIES FROM ANY AND ALL MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND DISBURSEMENTS OF ANY NATURE WHATSOEVER, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER ARISE FROM, RELATE TO, OR ARE CONNECTED WITH SUCH DISPUTE AND/OR YOUR USE OF METAHOMES.
YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD EACH MEMBER OF METAWORLD (COLLECTIVELY, THE “INDEMNIFIED PARTIES“) HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS INCURRED BY THE INDEMNIFIED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF YOUR USE OF METAHOMES OR OTHERWISE RELATING TO THE BUSINESS WE CONDUCT ON METAHOMES (INCLUDING, WITHOUT LIMITATION, ANY POTENTIAL OR ACTUAL COMMUNICATION, TRANSACTION OR DISPUTE BETWEEN YOU AND ANY OTHER USER OR THIRD PARTY), ANY CONTENT POSTED BY YOU OR ON YOUR BEHALF OR POSTED BY OTHER USERS OF YOUR ACCOUNT TO METAHOMES, ANY USE OF ANY TOOL OR SERVICE PROVIDED BY A THIRD PARTY PROVIDER, ANY USE OF A TOOL OR SERVICE OFFERED BY US THAT INTERACTS WITH A THIRD PARTY WEBSITE, INCLUDING WITHTOUT LIMITATION ANY SOCIAL MEDIA SITE OR ANY BREACH BY YOU OF THESE TERMS OR THE REPRESENTATIONS, WARRANTIES AND COVENANTS MADE BY YOU HEREIN, INCLUDING WITHOUT LIMITATION, ATTORNEYS' FEES AND COSTS. YOU SHALL COOPERATE AS FULLY AS REASONABLY REQUIRED IN THE DEFENSE OF ANY CLAIM.
WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU AND YOU SHALL NOT IN ANY EVENT SETTLE ANY MATTER WITHOUT OUR WRITTEN CONSENT.
MetaHomes is owned and controlled by Metaworld Technology FZ-LLC. This Agreement or any non-contractual rights or obligations arising therefrom or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates applicable to the Emirate of Dubai. For all contractual and non-contractual disputes arising out of or relating to your or any third party's use of the services, you hereby agree that the place of arbitration or legal venue is located in the Dubai International Financial Centre(“DIFC”) and acknowledge the fairness and convenience of such court proceedings. You agree that your claims against MetaHomes arising out of or in connection with the services must be heard and settled in a court with jurisdiction over matters located in the Emirate of Dubai. These terms do not limit MetaHomes's right to bring proceedings against you in any other court of competent jurisdiction. This clause shall apply within the maximum extent permitted by your country of residence.
In addition to being bound by the other terms set forth herein, users and hosts who use any other tool provided by us or a third-party provider on MetaHomes enabling users to book and/or pay for the rental of properties online on MetaHomes (collectively, the “Reservation Services”) are also bound by the following terms, which are in addition to any other terms applicable in connection with using MetaHomes. In addition, if such Reservation Services include payment or other services provided by a third-party provider, such services are subject to the additional terms and conditions and privacy policies of such third-party providers.
By utilizing a rental agreement as part of the Reservation Services or otherwise displaying terms relating to the rental as part of the online booking process (including such terms that we may require), the guest and host each agree to the terms and conditions set forth in the rental agreement or other such terms displayed in the booking process (including without limitation the cancellation refund policy) effective as of the date that the user indicates acceptance of the booking. You hereby acknowledge and agree that (i) you are fully responsible for such terms and conditions, (ii) any rental agreement used is used solely at their own risk and expense, (iii) nothing contained in the Reservation Services or these Terms is a substitute for the advice of an attorney and (iv) that you have been hereby advised to obtain local legal counsel to prepare as necessary any rental agreements to ensure compliance with local law and their particular circumstances, and to revise the rental agreement as necessary to accurately represent the property, rules, features, etc.
To ask questions or contact details, users can contact us through the contact information listed in MetaHomes, or postal mail to:
Unit no G02, Bldg15, Dubai Internet City, Dubai, UAE
When we need to send you notice, it will be sent to the email address you provide to MetaHomes during the registration or booking/reservation or inquiry process or as later updated in your account (if applicable). Notice shall be deemed given upon receipt or 24 hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to any physical address provided to us. Notice shall be deemed given three days after the date of mailing to a physical address and one day after mailing to an electronic address.
We may change, suspend or discontinue any aspect of MetaHomes at any time, including the availability of any MetaHomes’s features, database or content. We may also impose limits on certain features or services or restrict your access to parts or the entire platform without notice or liability. This version of the Terms became effective on “Last Updated” date displayed at the top of these terms. We reserve the right, in our sole discretion, to amend these Terms, in whole or in part, at any time. Notification of any amendment will be posted on MetaHomes by the indication of “Last Updated” date displayed at the top of these Terms and will be effective immediately.
We also reserve the right, in our sole discretion and from time to time, to offer programs, products or services with unique terms and conditions that are separate from and may supersede or supplement in certain respects these Terms. In such cases, your use of MetaHomes with respect to such special program is governed by these Terms together with the terms and conditions of such program, product or service. We reserve the right, but assume no obligation, to agree to different or conflicting terms and conditions with respect to any user. Any such terms and conditions will not be enforceable unless specifically agreed to by us.
Subscription rates and fees (including any commissions) charged for any listing are set at the time of a user or host’s purchase of the subscription or renewal or sign up for the listing, as applicable. Such rates and fees are subject to change without notice or approval. MetaHomes reserves the right to modify the fees at any time and will provide users with notice of any changes to the fees before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee changes.
The types of products and services (including the features, terms and operation thereof) offered at the time of a host’s sign up for a listing are subject to the descriptions displayed at the time of use and/or purchase and are subject to change without notice or approval. We further reserve the right to offer additional products, services or features for purchase at any time.
We do not separately file the Terms entered into by each user of MetaHomes. Please make a copy of these Terms for your records by printing and/or saving a downloaded copy of the Terms on your personal computer. We may immediately terminate any user’s access to or use of MetaHomes due to such user’s breach of these Terms or any other unauthorized use of MetaHomes. However, we do not guarantee that we will take action against all breaches of these Terms. Our failure to take immediate action with respect to a breach by you or others does not waive our right to act with respect to such breach or any other breach.
These Terms, additional terms and policies constitute the entire agreement between you and us, bind the relationship of the Services between you and us, and supersede and cancel all previous agreements, covenants, warranties, representations and understandings (whether written or oral) with respect to the Services.
ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO HOSTS
In addition to being bound by the terms set forth above, hosts who advertise on MetaHomes are also bound by the following terms, which are in addition to any other terms agreed to in connection with purchasing or renewing a listing.
Our services may only be used by hosts who can form legally binding contracts under applicable law. If you are registering as a business entity, you represent that you have the authority to bind the entity to these Terms. Each host represents and covenants that all information submitted to us and to MetaHomes during such host’s registration with MetaHomes shall be true and correct. Each host further agrees to promptly provide notice to MetaHomes by contacting us as contact information mentioned provided above.
In order to list a property on MetaHomes, hosts must comply with Metaworld’s Marketplace Standards. These Standards outline certain requirements including but not limited to:
Each host represents and covenants that: (i) it owns and/or has all necessary rights and authority to offer for rent and to rent the property listed by such host; (ii) it will not wrongfully withhold a rental deposit in breach of the underlying rental agreement; (iii) it will accurately describe the subject rental property, will not fail to disclose a material defect in, or material information about, a rental property and will upon request, or otherwise from time to time, review the property listing content and location or geographic description to ensure it is accurate and not misleading ; (iv) it will not wrongfully deny access to the listed property. In addition, if Metaworld, through one of its guarantee or warranty programs and in its sole discretion, compensates a guest for a loss caused by acts or omissions attributable to a host, Metaworld reserves the right to pursue the host for the amount paid or contributed towards the loss.
Upon our request, each host agrees to promptly provide to us such proof of personal identification, proof that the condition, location, or amenities associated with the property are accurately described in the listing, proof of ownership of the property listed on MetaHomes, and/or proof of authority to list the property. If you are a tenant who is listing a home, condominium, or apartment, please refer to your rental contract or lease, or contact your landlord, prior to listing the property to determine whether your lease or contract contains restrictions that would limit your ability to list your room, home, condominium or apartment.
We cannot guarantee that your listing will appear in any specific order in search results on MetaHomes. Search order will fluctuate based on a variety of factors such as search parameters, subscription level purchased, listing quality, how frequently a calendar is updated, guest preferences, host response time, reservation history, online booking capability, compliance with posted listing practice requirements, and other factors that we may deem important to the user experience from time to time (such as “Recommended Match”). Listing appearance or order in any particular search result may also vary depending on the search criteria used by the particular guest. We reserve the right to apply various search algorithms or to use methods to optimize Recommended Match results for particular guests’ experiences and the overall marketplace. Listings distributed on third-party sites are not guaranteed to display on such third-party site in any particular order or at all. To optimize the search experience for both hosts and guests and improve the Best Match process, Metaworld retains the right to run occasional tests that will be limited in duration but may alter how we display listings and search results.
All content and copy edits submitted by hosts are subject to review and approval by us in our sole discretion. We reserve the right to refuse to publish any content that we determine in our sole discretion does not meet these Terms or is otherwise unacceptable to us. However, we assume no duty to review content and we shall not have any liability for any loss or damage resulting from the design or positioning of the copy, properties, content and/or photographs or any change made to any content, photograph or copy submitted by any host. All content must meet these Terms and our Content Guidelines. We reserve the right to edit content submitted to MetaHomes in a non-substantive manner solely to ensure that the content complies with our Content Guidelines or formatting requirements. Hosts are responsible for reviewing and ensuring that any content displayed on MetaHomes appears as the host intended.
In such cases, you warrant and represent that you have full power, capacity and authority and all necessary licenses, permits and consents to enter into the Contract on behalf of your Affiliates. You further understand and agree that you and your Affiliates shall be jointly and severally responsible in respect of the undertakings that you give under the Term. You will:
Photographs should depict the rental property or property for sale as the main subject of the photograph and may not include children or adults if you do not have their legal consent or any information or images that would violate the privacy rights, intellectual property rights (including but not limited to copyright rights) or any other rights of a third party. We reserve the right to not display or to remove any photographs that we determine, in our sole discretion, do not meet these Terms or are otherwise unacceptable to us.
By submitting a photograph to us, the host/agent represents and warrants that (a) it holds all intellectual property rights (including but not limited to all copyright rights), (b) that any people in the photograph have given permission for their likeness to be displayed in an online advertisement on MetaHomes, (c) that the photograph accurately and fairly represents the subject of the photograph and has not been altered in any manner that would mislead a viewer of that photograph, and (d) that it will indemnify and hold harmless MetaHomes and any member of the Metaworld from any cause of action arising from any misrepresentation with respect to any and all photographs so submitted or in the event of claims that the use of a photograph violates another party’s copyright.
It is the host’s or agent’s responsibility to obtain any and all permissions required to use, post and grant the foregoing rights in all photographic and other material used in its listings. The host/agent warrants that it is the owner of the copyright in such material or is authorized by the owner thereof to grant to us the rights therein contained and agrees to provide any proof of such rights to us that we may request. Each host/agent further agrees that we may reproduce in whole or in part any photographic material supplied by such host/agent in the promotion of either such host’s/agent’s property or MetaHomes.
There are limited ways in which a host may use our trademarks or logos in connection with a listing without specific prior written authorization. The following are general guidelines. It is usually permissible for you to refer to MetaHomes or the name of one of our affiliate websites on which you list your property in a descriptive manner in your listing on MetaHomes or in other permissible communications. For example, you might say “Check out my vacation rental on MetaHomes”, “I list properties on MetaHomes”, or “Come to MetaHomes to buy my house”. However, you may not refer to MetaHomes or any of our affiliates in any way that might lead someone to believe that your company, property, listing or site is sponsored by, affiliated with, or endorsed by MetaHomes or one of our affiliates. For example, you may not say “MetaHomes sponsors the vacation rental”, or describe your property as “MetaHomes’s best vacation rental” or “MetaHomes’s property for sale”. You may not use the MetaHomes name or one of our affiliates’ names on any other website that lists vacation rentals or real estate without our prior written authorization.
The MetaHomes name and logo and those of Metaworld and our affiliates, overall score and names or slogans displayed on other product and service are registered trademarks and/or common law trademarks of Metaworld and/or its suppliers or licensors. We generally do not permit the use of our names and logos, other than as described above or with our prior written authorization.
We reserve the right to refuse hypertext links to, or addresses of, other web sites from hosts' pages or products’ page, and to remove links or web addresses without notice at our sole discretion. Further, we reserve the right to charge for hypertext links at any time.
Each listing must relate to an individual and uniquely identified property, unless you purchased a listing package that expressly allows for substitution of properties. This means that:
No host may request any guest to mail cash, or utilize any instant-cash wire transfer service such as Western Union or MoneyGram in payment for all or part of a property rental transaction. Any violation of this term or any other unacceptable payment methods that may be posted on MetaHomes may result in the immediate removal of the non-conforming listing from MetaHomes without notice to the host and without refund. From time to time, we may become aware of users attempting to conduct a transaction that would involve an unauthorized payment method or a fraudulent payment method. Ideally, we hope to be able to assist users in avoiding such transactions, but we assume no liability or responsibility to do so or to inform users of any such actual or suspected activity.
Users’ bank or credit card companies may impose certain fees or charges, including, but not limited to, foreign transaction fees, related to any rental of a property. It is the user’s obligation to review any agreement with its bank or credit card company concerning any such fees.
You agree that you will not intentionally provide false information when accessing or using the MetaHomes online payment service. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the online payment service. In order to ensure your full legal rights and security while paying online for your services please avoid paying for your services through a third person/party or by using a credit card in the name of someone other than yourself. In case of dispute by the original card owner, the person/party or company benefiting from such payment for the service will be legally liable to imprisonment and fined as per to clauses 10 & 11 of UAE Federal Law No. (2) Of 2006 on "The Combat of Information Technology Crimes".
Online booking and payments are required for all pay-per-booking listings. Online payments provided by third-party providers are subject to the terms and conditions and privacy policies of such providers.
Appropriate cancellation policies are required for all pay-per-booking listings, and requirements for such cancellation policies will be displayed through listing details.
To enable hosts/agents to obtain broader distribution of their properties, we may provide your listing information and content, or otherwise provide for the distribution of your listing on a third party website. Additional terms and conditions may apply to such distributions, as we may notify you of via your MetaHomes account or email.
If, in our sole discretion, any host/agent submits unsuitable material to MetaHomes or into our database, is not abiding by local rental/sale regulations and is creating an impact in its community, misuses MetaHomes or our online system or is in material breach of these Terms, we reserve the right to limit the host/agent’s use of MetaHomes, impact the host/agent’s listing(s) search position, and/or terminate such listing immediately. In addition, if we become aware of or receive a complaint or relevant complaints from any user or other third party regarding a host/agent’s listing or rental/sale practices, we will decide whether to immediately remove such host/agent’s listing from MetaHomes (for example, and without limitation, if a host double-books a property for multiple guests on the same date, or engages in any practice that, in our sole discretion, would be considered deceptive, unfair or improper within the vacation rental industry or in an online marketplace for vacation rentals, if we determine or suspect that the host’s payment-related practices or procedures are not secure, legal or otherwise proper, or if we receive a complaint that any listing’s content infringes on the rights of a third party), then we may immediately terminate such host/agent’s listing(s) or reservation(s) without notice to the host and without refund. We assume no duty to investigate complaints. Finally, if any host is abusive or offensive to any employee or representative of Metaworld, we reserve the right to terminate such host’s listing(s) or reservation(s) immediately without refund.
In addition to reserving the right to terminate any listing, Metaworld reserves all rights to respond to any violation of the Terms or misuse of MetaHomes by, including, but not limited to, hiding a listing from the search results, marking a host/agent as “Non-authenticated User”, and removing or changing information that may be false or misleading.
Additionally, you agree to defend and indemnify Metaworld, its affiliated companies, and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: