Cancellation policy

You may request to cancel your order before the merchant starts the service.

Refundable

Refers to the amount that the End-Users will be entitled to if the End-User cancels a service within six (6) hours of placing the order. The said amount will be equivalent to the Total Customer Payment after the deduction of the Platform Fee.

Partial Refund

Refers to the amount that the End-Users will be entitled to if the End-User cancels a service (6) hours after placing the order. The Platform Fee is first deducted from the Total Customer Payment. The remaining amount is then split in half, with 50% being refunded to the End-User.

Non-Refundable

End-User will not be eligible for any refund, if they request cancellation of the same day service fulfilment.

For full details, please refer to our Cancellation and Refund Policy

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